Payments Analyst

About the Role

We are looking for a proactive, analytical, and detail-oriented professional to join our growing e-commerce team.

This role involves analyzing operational data, investigating payment-related issues, identifying trends, and improving processes.

Previous chargeback experience is a plus, but not required. We value problem-solving abilities, curiosity, and a willingness to learn over specific industry experience.

Key Responsibilities

Analyze operational data, payment disputes, and performance trends.

Investigate issues, identify root causes, and recommend solutions.

Monitor cases, deadlines, and operational KPIs.

Prepare clear, actionable reports.

Identify opportunities for process improvement and automation.

Work independently and take ownership of assigned responsibilities.

Requirements

Strong analytical and problem-solving skills.

Excellent attention to detail and organizational skills.

Proficiency in Excel or Google Sheets.

Good written and spoken English.

Ability to learn new systems and tools quickly.

Proactive, resourceful, and comfortable working independently.

Nice to Have:

Experience in e-commerce, banking, payments, risk management, or operations.

Familiarity with AI tools and automation.

How to Apply

Please submit your resume and briefly answer:

Describe a situation where you identified a problem through data analysis. What did you do?

What tools have you used for reporting, analysis, or process improvement?

How do you approach a task or problem you have never encountered before?

We are looking for someone who takes initiative, thinks critically, and focuses on finding solutions rather than simply following instructions.