Remote Call Center Customer Care Representative

We are looking for a dedicated and empathetic Remote Customer Care Representative.
If you have strong customer service experience, excellent communication skills, and enjoy helping customers resolve concerns, we’d love to hear from you!

✨ Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email , and live chat
• Assist customers with inquiries and furniture repair scheduling
• Coordinate appointments between customers and repair technicians
• Resolve customer concerns with professionalism and empathy
• Maintain accurate documentation and case notes
• Communicate effectively with showroom and warehouse associates

✅ Qualifications:

• Previous call center or customer service experience required
• Strong verbal and written English communication skills
• Excellent multitasking and problem-solving abilities
• Comfortable navigating multiple systems and tools
• Reliable, organized, and able to work independently
• Must be available for evenings and weekends

🏠 Remote Work Requirements:

• Personal computer or laptop
• Stable high-speed internet connection
• Quiet, distraction-free workspace
• Ability to attend virtual onboarding and training sessions

📅 Schedule:

• Monday–Saturday: 8:00 AM – 9:00 PM ET
• Sunday: 8:00 AM – 6:00 PM ET
• Weekend availability required
• Shifts may vary

Join a supportive and collaborative team committed to delivering outstanding customer experiences every day.