Wholesale Operations & Customer Support Virtual Assistant

The Role:
We're looking for an organized, detail-oriented Virtual Assistant to support our wholesale department. You will be the main link between our customers, our warehouse, and our freight carriers, making sure every order is
processed, invoiced, shipped, and delivered smoothly.

Responsibilities:

• Respond to wholesale customer inquiries by email and phone in a professional, timely manner
• Create and send invoices to customers and answer questions about invoices and payments
• Enter and process wholesale orders accurately
• Get freight quotes and schedule LTL and truckload pickups with carriers
• Coordinate with the warehouse team on order readiness, pickup times, and delivery schedules
• Keep customers updated on order status, shipping details, tracking, and delivery times
• Follow up on delays, issues, or missing information and resolve them quickly
• Maintain accurate records of orders, invoices, and shipments
• Assist with other wholesale and administrative tasks as needed

Requirements:

• Excellent written and spoken English
• Previous experience in customer service, order processing, or logistics coordination
• Familiarity with freight shipping (LTL, BOLs, pickup scheduling) is a big plus
• Strong organization and follow-through; able to manage multiple orders at once
• Comfortable with Google Sheets/Excel, email, and online tools
• Reliable internet connection and a quiet work environment
• Available during U.S. Eastern Time business hours

Nice to Have:

• Experience in wholesale, distribution, or e-commerce
• Experience with invoicing or accounting software (e.g., QuickBooks)
• Experience with warehouse management or order management systems

Details:

• Position: Full time (40 hours per week)
• Hours: Mon–Fri, 9 AM–5 PM EST
• Pay: $4.00 per hour
• Location: Remote