Customer Support & Order Operations Specialist

Responsibilities:

• Respond to customer inquiries and resolve order-related issues.
• Monitor orders and track shipments to identify delays or potential problems.
• Follow up on late, missing, or stuck shipments with carriers and fulfillment partners.
• Coordinate with the team to resolve customer concerns.
• Follow up with customers to ensure issues are resolved promptly.

Qualifications:

• Previous customer service experience preferred.
• Fluent in written and spoken English.
• Basic familiarity with Shopify is a plus, but not required.
• Comfortable working U.S. business hours and maintaining a consistent overnight schedule.
• Strong communication, organization, and problem-solving skills.