Operations & Client Support Assistant

Job Title: Operations & Client Support Assistant

Job Overview

We are looking for a reliable and well-organised Operations & Client Support Assistant to help manage our daily business operations and customer communications.

The role will mainly involve contacting potential and existing clients, making outbound calls using contact lists provided by the company, following up on enquiries and handling administrative tasks such as preparing and sending quotations and invoices.

The successful candidate should have good communication skills, confidence when speaking with clients and the ability to manage tasks efficiently.

Key Responsibilities

• Make outbound calls to potential and existing clients using contact lists provided by the company.
• Introduce our services and communicate with prospective customers.
• Follow up with clients regarding enquiries, quotations and outstanding responses.
• Prepare and send quotations to customers.
• Create and send invoices to clients.
• Respond to customer enquiries through phone, email and other communication channels.
• Maintain accurate customer information and update CRM records.
• Coordinate with the internal team regarding customer requests and scheduled services.
• Assist with general administrative and operational tasks.
• Maintain professional relationships with customers and ensure timely communication.

Requirements

• Good spoken and written English communication skills.
• Confident and comfortable making outbound calls.
• Good customer service and interpersonal skills.
• Basic computer skills and familiarity with email and spreadsheets.
• Good organisational and time-management skills.
• Attention to detail when preparing quotations and invoices.
• Ability to handle multiple tasks and work independently.
• Reliable, proactive and willing to learn.

Preferred Skills

• Previous experience in customer service, sales support or virtual assistance.
• Experience with CRM systems.
• Familiarity with preparing quotations and invoices.
• Experience handling outbound calls and customer follow-ups.

Working Arrangement

• Remote position.
• Full-time preferred.
• Must be comfortable making regular outbound calls and communicating with clients during agreed working hours.

Salary & Performance-Based Incentives

• Basic Salary: PHP 20,000 per month.
• Project Commission: 20% commission on the profit generated from eligible projects secured through your sales and client acquisition efforts.
• Subscription Bonus: 10% of the subscription amount for clients whose ongoing accounts and services you manage.

In addition to the basic monthly salary, you will have opportunities to earn additional income through project commissions and ongoing client management bonuses. These incentives will be based on performance and eligible business results.