Account Manager(Client Relations Manager) (Philippines-Based | US Client-Facing)

Full-time | Fixed EST schedule

Role overview

We are looking for a highly organized and proactive Account Manager(Client Relations Manager) based in the Philippines to manage client relationships, coordinate with internal teams, and conduct research that supports client success. This is a US client-facing role, requiring excellent English communication skills, strong organizational abilities, and the ability to work during fixed Eastern Standard Time (EST) business hours.

The Account Manager(Client Relations Manager) serves as the primary point of contact for assigned clients, ensuring seamless communication, timely project delivery, and exceptional client satisfaction.

Key responsibilities

Client research
-Conduct in-depth research on clients, industries, competitors, and market trends.
-Analyze business performance and identify opportunities for improvement.
-Prepare client reports, summaries, and actionable recommendations.
-Monitor client objectives and proactively identify risks and growth opportunities.

Client coordination
-Serve as the primary point of contact for assigned clients.
-Manage client communications, inquiries, and expectations professionally.
-Build and maintain strong relationships with key stakeholders.
-Coordinate project timelines and ensure deliverables are completed on schedule.
-Handle client feedback, concerns, and escalations promptly.
-Conduct regular client check-ins and identify opportunities for account growth or additional services.

Team coordination
-Collaborate with marketing, design, operations, and other internal teams.
-Participate in internal meetings regarding client needs and project progress.
-Ensure cross-functional alignment on priorities and deadlines.
-Track project progress and communicate updates internally and externally.
-Support team members in ensuring smooth and successful project execution.

Work setup requirements

Equipment

Must have a dual-monitor setup (or equivalent multi-screen solution) for efficient multitasking during client meetings and daily operations.

Workspace

-Must have a professional, distraction-free workspace suitable for video meetings with US clients.
-Clean background and reliable audio quality are required.

Schedule

-Must be available to work fixed Eastern Standard Time (EST) business hours.
-This is a non-flexible schedule requirement due to the client-facing nature of the role.

Communication requirements

-Must demonstrate clear, neutral, and easily understandable spoken English suitable for US-based clients.
-Strong written English communication skills are required.
-Must possess working familiarity with US culture, business etiquette, communication norms, and current events to communicate effectively with a wide range of client demographics.

Qualifications

-Previous experience in account management, client success, project coordination, customer success, or a similar client-facing role.
-Excellent verbal and written English communication skills.
-Strong research and analytical abilities.
-Exceptional organizational and time management skills.
-Ability to manage multiple clients and projects simultaneously.
-Strong problem-solving and decision-making skills.
-Experience using CRM systems, project management tools, and collaboration platforms.
-Comfortable working independently while collaborating across departments.

Required skills and attributes

Client relationship management
Research and analysis
Project coordination
Cross-functional collaboration
Professional communication
Attention to detail
Time management
Critical thinking
Adaptability
Accountability

Key performance indicators (KPIs)

Client satisfaction and retention
On-time delivery of client projects
Quality and completeness of research and reporting
Internal team coordination and project efficiency
Growth and expansion of assigned client accounts (when applicable)

Reporting structure

Reports to: Operations Manager & CEO

Works closely with: Sales, Marketing, Operations, Design, and Leadership teams

What we’re looking for

We’re looking for someone who is proactive, dependable, highly organized, and confident communicating with US clients. The ideal candidate takes ownership of client relationships, anticipates client needs before they become problems, and thrives in a collaborative, fast-paced environment.

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