Operations Manager | Entertainment Industry (Remote, US East Coast Hours)

ABOUT US
Blackburn International is a global entertainment agency representing more than 250 professional entertainers on the world’s leading cruise lines, including Royal Caribbean, Celebrity, Princess, Holland America, Viking and Four Seasons.

Our US office is looking for an experienced Operations Manager to run the day to day logistics of our artist bookings. This is a full time, long term role with real growth for the right person.

WHAT YOU’LL DO

• Manage artist bookings, schedules and availability across our systems
• Coordinate worldwide travel and logistics for entertainers joining ships
• Handle email and phone communication with artists and cruise line travel and entertainment teams
• Prepare and track offers, contracts and travel documentation
• Keep our Airtable database accurate and up to date
• Spot problems early and solve them before they reach a client
• Improve and document our processes as the team grows

WHAT WE’RE LOOKING FOR

• At least 3 years of operations, logistics or coordination experience with American companies
• Impeccable written and spoken English
• Confident and professional on the phone (this role involves regular calls)
• Exceptional attention to detail (this is critical)
• Able to manage many moving parts and prioritize calmly under pressure
• Proactive and reliable, someone who takes ownership without waiting to be asked
• Available Monday to Friday, 9am to 5pm US Eastern Time (please note this is a night shift in the Philippines)
• Reliable high speed internet with a backup connection and backup power
• A quiet workspace suitable for calls

NICE TO HAVE

• Experience with Airtable, Missive, Microsoft 365 or Todoist
• Travel booking, events or entertainment industry experience

COMPENSATION

• $1,000 to $1,300 per month, full time. (Depending on experience.)

HOW TO APPLY
Applications are ONLY considered through our form:
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As part of your application, please include a 2 minute voice or video recording introducing yourself and describing a time you solved a logistics problem for a US client.

This is a long term position. We are not looking for freelance or short term work.

SKILLS

Email Handling, Data Entry, Administrative Support, Phone Support, Travel Planning, Project Management