Healthcare Sales + Customer Support (US Telehealth, Weight Loss) | Base + BONUS

What You’ll Do

This is primarily a sales role, roughly 80% sales and 20% support.

Sales (main focus): You’ll call and text new leads within minutes of them coming in, explain how the program works (provider review, pricing, shipping, what to expect), handle common questions and objections, and guide them through checkout. You’ll follow up with leads who started but didn’t finish, log every call and note in our CRM (GoHighLevel), and follow our call script and compliance rules exactly.

Customer support (secondary): You’ll answer existing patient questions by chat, email , text, and phone, covering order status, shipping updates, account and billing questions, and refills. You’ll escalate anything medical to our provider team and anything you can’t resolve to management, and keep every ticket documented in the CRM.

What You Will NOT Do

You will not give medical advice, recommend doses, or promise results, whether on a sales call or a support ticket. Our licensed providers make every medical decision. If a patient asks about side effects, dosing, or whether the medication is right for them, you route it to the provider team. If you can’t follow this rule every time, this is not the role for you.

• Knowledge of GLP1s (Semaglutide/Tirzepatide) huge plus
• Customer support experience (chat, email , or phone) with US customers
• Strong written English for chat and email replies

How to Apply:
Answer both in 3 to 4 sentences each:
a) A new lead says: “This seems too cheap. Is it legit?”
b) A new lead doesn't know the difference between semaglutide and tirzepatide, what do you say?