E-Commerce Customer Support Specialist (Amazon / Walmart Marketplace)

ABOUT THE ROLE
We're looking for an experienced customer support specialist to handle buyer communication and after-sale issues for our online marketplace stores. You must have hands-on experience working inside seller accounts on platforms like Amazon Seller Central and Walmart Seller Center.

SCHEDULE
Full-time, 40 hours per week, working U.S. Eastern Time (EST) business hours.

RESPONSIBILITIES

• Answer buyer messages and inquiries quickly and professionally
• Process returns, refunds, replacements, and cancellations
• Handle A-to-Z claims, chargebacks, and buyer disputes
• Track orders and resolve shipping and delivery issues
• Monitor account health metrics and help keep them in good standing
• Manage product reviews and seller feedback
• Escalate complex issues and keep clear notes on cases

REQUIREMENTS

• At least 2 years of customer support experience on online marketplaces (Amazon, Walmart, eBay, etc.). THIS IS REQUIRED - please do not apply without it.
• Hands-on experience processing returns and refunds inside Amazon Seller Central / Walmart Seller Center
• Excellent written English
• Able to work U.S. Eastern Time hours
• Reliable internet connection and a backup power source

HOW TO APPLY
Please send:
1. Your RESUME, listing the marketplaces you've worked on and how long you worked on each
2. A 1-2 MINUTE INTRODUCTION VIDEO of yourself, covering your experience with Amazon/Walmart customer support and returns

Applications without BOTH a resume and an introduction video will not be considered.