Customer and Delivery Success Associate

Answer and make customer calls, email s, chats, texts and social media messages, and solve issues on the first contact when possible.
Handle customer questions before and after delivery for store and online orders.
Schedule, reschedule and track deliveries, and stay in touch with drivers on the road.
Work with delivery carriers, vendors, drivers and stores to fix delivery problems.
Schedule services and inspections, order parts, and follow up until the work is done.
Process returns, exchanges, adjustments and new orders.
Give customers product, warranty and service information.
Help store associates with customer issues.
Log every customer interaction in the CRM and update order status in the WMS.
Check orders before delivery and help with invoice audits and delivery reports.
Help with customer pick-ups, including checking customer information and taking payments.
Follow company policies and live out Morris values.

Experience Requirements / Qualifications
Customer service and/or call center experience
Experience with a CRM system
Comfortable with Microsoft Office, especially Word and Excel
Strong verbal and written communication skills
Able to calm upset customers and solve problems with empathy
Able to handle several high-priority tasks at once
Works well alone and on a team
Dependable attendance and punctuality
Can work flexible hours, including nights, weekends, holidays and overtime

How to Apply
All applicants must complete the following steps:

1. Submit your resume highlighting relevant experience

2. Complete our brief candidate assessment (approx. 7 minutes):
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