Customer Support & Technical Operations Specialist

We are an established and successful U.S.-based company specializing in Point-of-Sale (POS) systems, payment processing, and energy brokerage services. We are seeking a motivated, dependable, and detail-oriented professional to join our growing team.

This is an excellent opportunity for someone interested in customer service, technology, business operations, and learning the financial services industry.

We are looking for a full-time team member interested in long-term employment and professional growth.

Learn more about our services:

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KEY RESPONSIBILITIES

1. POS Systems & Restaurant Technology
Set up and configure restaurant POS systems, including Clover.
Create and update restaurant menus, including item descriptions, pricing, categories, and modifiers.
Configure Clover Online Ordering, including uploading food photos, entering descriptions, and maintaining online menus.
Set up and maintain gift card and customer loyalty programs.
Assist clients with POS functionality, troubleshooting, and general technical support.
Provide ongoing support for restaurant technology and related services.

2. Website Management & Digital Content
Build, update, and maintain customer websites using Wix and company-provided templates.
Update website content, online menus, images, pricing, and business information.
Assist with social media posts, promotional materials, and digital content when needed.
Experience with CapCut or similar video editing tools is a plus.

3. Merchant Account Onboarding & Administration
Prepare and complete merchant processing applications.
Enter and maintain customer account information in our CRM/Agency Management System.
Collect, organize, and submit required documentation.
Prepare equipment proposals and coordinate electronic signatures.
Track applications and follow up to ensure successful account activation.
Maintain accurate customer records and supporting documentation.

4. Customer Service & Account Support
Provide professional customer service through inbound and outbound phone calls and email .
Respond to customer inquiries regarding credit card terminals, POS systems, merchant accounts, and related services.
Assist with chargebacks, account cancellations, invoices, and general account servicing.
Maintain customer records and upload documents to our CRM.
Perform commission tracking, reconciliation, and reporting.
Follow up with customers and service providers to resolve outstanding issues.

5. Energy Brokerage Operations
Prepare energy service quotes and customer applications.
Submit and onboard new energy brokerage accounts.
Track contract renewals and assist with the renewal process.
Provide ongoing customer service and account support.
Maintain accurate records of contracts, commissions, and account activity.

6. Internal Business & Restaurant Support
Provide administrative and technical support to our affiliated restaurant.
Generate and review POS sales reports and operational reports.
Assist restaurant staff with POS troubleshooting and other technology-related issues.
Support payment transaction research and reconciliation using authorized, secure procedures.
Assist with other operational and administrative tasks as needed.

IDEAL CANDIDATE

We are looking for someone who is organized, resourceful, comfortable with technology, and capable of managing multiple responsibilities.

Required Skills & Qualifications

Excellent written and spoken English.

Strong customer service and communication skills.

Good computer skills and ability to learn new software quickly.

Strong attention to detail and accuracy.

Ability to multitask, prioritize assignments, and meet deadlines.

Comfortable communicating with customers by phone and email .

Dependable, professional, and able to work independently.

Willingness to learn new systems, processes, and business services.

Preferred but Not Required

Credit card processing or POS system experience, particularly Clover.

Wix website development or maintenance experience.

Basic accounting, bookkeeping, or commission reconciliation experience.

CRM or agency management software experience.

Experience with social media content creation or CapCut.

Familiarity with merchant services or energy brokerage operations.

Training will be provided on our internal systems, services, and procedures.

WHAT WE OFFER

Full-time, long-term employment opportunity.

Opportunity to learn multiple areas of the financial services and technology industries.

Exposure to POS technology, merchant services, website management, and energy brokerage operations.

Variety of responsibilities and opportunities to develop new professional skills.

Supportive team environment with opportunities for growth.

We are seeking someone who wants more than a temporary position — an individual who is eager to learn, takes ownership of their work, and is interested in building a long-term career with our company.

Minimum Qualifications and Candidate Requirements:
You must have the following to apply for this position:

• University or College Degree, Preferably in Marketing with Strong Information Technology background
• FLUENT English with Great PHONE and COMMUNICATIONS skills.
• At least 2+ years of Customer Service experience.
• Working from home experience & set up +1 years
• Can work 40 hours a week on USA/New York times

-Extremely Organized, detail-oriented, with strong time-management, tasks and projects prioritization skills!
-You need to have a noise-cancelling headset, DUAL MONITOR, newer computer, high-speed internet & secure connection/BACKUP options, BACKUP POWER station.
You will be connected via Google Meet with a MIRROR employee in US, You will need to project manage using project management software and provide regular updates on projects.

• Submit most recent (2025) NBI clearance copy upon hire or within the first 2 weeks of start date.

To Apply: (Please follow instructions. We will only process those who comply with the instructions.)

Provide the following: (Please follow instructions to be considered for the position)

-Resume
-Speed test & Computer Specifications

• Portfolio link : (content and social media work)

-Tell me about your past experience and how it applies to the requirements outlined in this Ad.

Jobs Summary :

JOB LEVEL
Entry Level / Junior, Apprentice
JOB CATEGORY
Customer Service
EDUCATIONAL REQUIREMENT
Bachelor's degree graduate
OFFICE ADDRESS
Little Falls, New Jersey, United States
VACANCY
1 opening
WEBSITE
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