Call Center Agent VA

I'm looking for a reliable, customer-oriented, and detail-oriented Call Center Agent (Virtual Assistant) for a
premium Physical Therapy clinic in the US. The successful candidate will provide patient support by handling
inbound and outbound calls, responding to text messages, and managing appointment scheduling for the clinic.

Key Responsibilities

Patient Communication & Support

• Answer incoming calls and assist patients with inquiries, concerns, and general questions.
• Make outbound calls to patients for follow-ups, appointment scheduling, confirmations, and other related matters.
• Respond to and send SMS/text messages to patients in a timely and professional manner.
• Communicate professionally and effectively with patients, clinic staff, and other support team members.
• Assist the front desk team with patient outbound calls and other communication-related tasks as needed.

Patient Scheduling & Coordination

• Manage patient scheduling through the clinic's EMR system.
• Schedule New Patient (NPT) and Follow-Up Physical Therapy (F/UP PT) appointments.
• Handle appointment cancellations and rescheduling requests while ensuring compliance with clinic policies.
• Coordinate scheduling for specialized services, including Premium Physical Therapy, Massage Therapy, and Stretch Fix sessions.
• Assist with different insurance-based scheduling procedures and membership bookings.
• Maintain scheduling accuracy and ensure proper coordination of patient appointments.

Administrative & Operational Support

• Maintain accurate and organized patient scheduling records and communication details.
• Coordinate with clinic staff and other support team members to ensure a smooth patient experience and continuity of operations.
• Perform other related administrative and operational tasks as assigned.
• Take on additional responsibilities as needed as the Virtual Assistant becomes more tenured.

Qualifications

• At least 1–2 years of experience in a call center, customer service, healthcare support, or medical office support role.
• Experience handling inbound and outbound calls, SMS/text communications, and patient inquiries is preferred.
• Experience using EMR/EHR systems, scheduling platforms, or other healthcare-related software is preferred.
• Strong verbal and written communication skills, particularly when interacting with patients and clinic staff.
• Must possess strong decision-making and problem-solving skills and be comfortable handling patient concerns independently.
• Must be organized, resourceful, and adaptable in a fast-paced environment.
• Ability to work independently and collaborate effectively with the clinic's front desk team.
• Must be willing to work part-time, Monday to Friday, within the designated PST schedule.

Please apply using this link: ----------