ECS Support Associate — Urbanride

ECS Support Associate — Urbanride
Full-time · Remote · Philippines

ABOUT Urbanride
Urbanride provides premium chauffeured ground transportation worldwide, with more than 25 years of experience serving corporate clients, meeting and event planners, and executive travelers.

Our Elite Client Services (ECS) division provides personalized transportation support for executives, high-net-worth individuals, executive assistants, and professional sports teams. Our work requires responsive communication, careful attention to detail, and reliable service.

ABOUT THE ROLE
We’re looking for an organized, detail-oriented individual to join our Elite Client Services team as an ECS Support Associate and help coordinate client transportation requests from initial inquiry through trip preparation.

You’ll help maintain accurate booking information, coordinate timely quotes and cost estimates, and review upcoming trips to ensure all arrangements are complete. This role is ideal for someone who enjoys supporting a team, following through on details, and keeping multiple priorities organized.

KEY RESPONSIBILITIES

• Collect, enter, and verify trip details, including passenger information, pickup and drop-off locations, schedules, and special requests.
• Review upcoming bookings for accuracy and completeness, following up on missing information or outstanding arrangements.
• Support the preparation and timely delivery of client proposals, quotes, and cost estimates.
• Keep booking records and Google Sheets trackers accurate and up to date.
• Communicate clearly with the ECS team and flag changes or issues that need attention.
• Handle client information and travel details with discretion.

QUALIFICATIONS

• Strong organizational and time management skills.
• Excellent written and verbal English communication skills.
• Careful attention to detail and a commitment to accuracy.
• Ability to manage multiple requests and deadlines in a fast-paced environment.
• Professional judgment when handling confidential client information.
• Previous experience in travel, transportation, hospitality, or client service is a plus, but is not required.

WORK SCHEDULE

• Friday through Tuesday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time
• Days off: Wednesday and Thursday
• Flexibility to work occasional additional hours when requested.

COMPENSATION AND BENEFITS

• Competitive salary
• 13th-month pay
• 10 days of paid leave
• HMO coverage
• Internet subsidy
• Opportunities for professional development and career advancement

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