Sales Performance Manager | Long Term

Primary responsibility
Improve the effectiveness of an existing sales team through KPI analysis, conversation audits, targeted coaching and measurable performance development.

About the Role
We are looking for an experienced, highly analytical Sales Performance Manager to lead and develop a team of online chat sales representatives.

This is not primarily an administrative or recruitment role.
Your responsibility is to make existing salespeople better at their jobs.

We have established systems, detailed performance dashboards, documented sales strategies and a team with varying levels of performance.

We need someone who can independently identify why certain salespeople significantly outperform others, investigate the causes and implement coaching that produces measurable improvements.

Your Responsibilities

• Analyze individual salesperson KPIs to identify performance gaps, weaknesses and trends.
• Study conversations from top-performing employees to understand what makes them successful.
• Review underperforming employees' conversations to identify specific behavioural problems.
• Develop individual coaching plans focused on the underlying causes of poor performance.
• Conduct one-on-one training, feedback sessions and performance reviews.
• Monitor whether employees are applying the corrections consistently.
• Measure KPI improvements and adjust coaching when interventions aren't working.
• Maintain clear accountability for performance across the team.
• Provide concise, evidence-based reports showing what problems were identified, what actions were taken and what improved.

What We're Looking For

Essential:

• Previous experience managing or coaching a sales team.
• Strong understanding of sales conversion, customer engagement and performance KPIs.
• Ability to analyze data and diagnose individual performance weaknesses.
• Experience reviewing sales conversations and providing actionable coaching.
• Strong communication skills and the confidence to address underperformance directly.
• Ability to work independently, take ownership and make evidence-based decisions.
• Excellent spoken and written English.

Highly Desirable:

• Experience managing online chat-based sales teams.
• Familiarity with relationship-based selling, subscription businesses or customer monetization.
• Experience with adult creator agencies or similar digital subscription operations.
• Experience improving conversion rates, buyer retention and revenue per customer.

What Success Looks Like
We do not measure management performance simply by how many meetings are held, reports are created or employees are hired.

We care about demonstrated improvements in how our salespeople perform.

A successful manager can identify a weak KPI, investigate the underlying behaviour, implement a correction and provide evidence that the employee's performance is improving.
You must be comfortable taking ownership of results rather than relying on constant instructions.

How to Apply
All applicants must complete our application form.

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Only shortlisted applicants will be invited to an interview.