Call Center Lead Confirmer (Remote) – Home Improvement

Call Center Lead Confirmer (Remote) – Home Improvement

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Job Description:

Core Systems is seeking an experienced Call Center Lead Confirmer to support one of our clients in the home improvement industry. This role is ideal for someone with a strong background in home improvement lead management, appointment setting, and lead confirmation who understands how to turn leads into qualified, confirmed appointments for the sales team.
Unlike a standard appointment setter position, this role requires someone who can confidently reconnect with homeowners, verify lead information, confirm their interest and availability, identify potential issues that could lead to cancellations or no-shows, and ensure appointments are ready for the sales team.

The ideal candidate has hands-on experience working with home improvement leads and can take ownership of appointment quality, follow-up, and confirmation processes with minimal supervision.

This is a full-time, remote opportunity for an experienced professional who can contribute to a high-performing call center team.

Responsibilities:

-Contact homeowners with existing leads and confirm their interest in home improvement products and services.
-Verify lead details, homeowner information, project requirements, and appointment availability before the scheduled consultation.
-Confirm appointments with homeowners and ensure they understand the purpose, date, time, and expectations of the consultation.
-Follow up with leads who have not responded to previous confirmation attempts.
-Identify potential cancellations, scheduling conflicts, low-intent leads, and other issues that may affect appointment attendance.
-Re-engage homeowners who are hesitant, unresponsive, or considering canceling, using professional communication and appropriate objection-handling techniques.
-Coordinate with appointment setters, team leaders, and the client's sales team to resolve appointment issues and maintain appointment quality.
-Update lead statuses, confirmation notes, and customer information accurately in the CRM or designated system.
-Monitor confirmation activity and appointment outcomes to help improve show rates and reduce no-shows and cancellations.
-Follow established calling procedures, scripts, and quality standards while using sound judgment when handling homeowner concerns.
-Provide feedback on lead quality, recurring objections, and confirmation challenges to help improve the team's process.
-Take ownership of assigned leads and follow-up tasks to ensure appointments are properly confirmed and no leads fall through the cracks.

Requirements:

-Previous experience in the home improvement industry is required, preferably in roofing, windows, doors, gutters, siding, bathroom remodeling, or other residential remodeling services.
-Proven experience in appointment confirmation, lead follow-up, appointment setting, or a similar role in a home improvement call center.
-Experience handling existing leads and confirming appointments with homeowners before sales consultations.
-Strong understanding of lead qualification, homeowner communication, appointment quality, and common reasons for cancellations or no-shows.
-Excellent verbal English communication skills and a professional phone presence.
-Strong objection-handling, problem-solving, and customer service skills.
-Ability to build rapport with homeowners, address concerns, and confidently reinforce appointment commitments without being pushy.
-Highly organized, detail-oriented, and consistent with follow-ups and CRM documentation.
-Ability to work independently, manage priorities, and take ownership of results.
-Comfortable working in a high-volume calling environment while maintaining call quality.
-Experience with CRM systems, dialers, and call center tools is preferred.
-Must have a reliable internet connection, a quiet workspace, and the necessary equipment for remote work.
-Must be available to work between the hours of 8:00 AM and 8:00 PM Eastern Time (EST/EDT, as applicable) and weekends. .

What We Offer:

-$7-8 per hour, depending on experience and qualifications
-Additional $5 commission per completed appointment set
-Paid training
-Full-time remote position
-40 hours per week (5 days a week l 8hrs a day)
-Opportunity to work with an established home improvement client
-Opportunity for professional growth within a growing remote team

Job Details:

Job Title: Call Center Lead Confirmer – Home Improvement
Job Type: Full-time
Work Setting: Remote
Schedule: 40 hours per week, with availability during the required Eastern Time operating hours and some Saturdays
Pay Rate: $7-8 per hour

How to Apply?

Interested candidates should complete the application form below:

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