Medical Clinic Receptionist & Appointment Setter (Full-Time, Long-Term, WFH)

We support medical and health clinics across Canada and the US. We're hiring a reliable, full-time receptionist to call and text new patient enquiries, answer clinic phones, and book appointments straight into the clinic's booking system. If you're warm on the phone, dependable and careful with details, we'll train you and invest in you long term.

WHAT YOU'LL DO

• Call and text new enquiries quickly and book them into appointments
• Answer calls, texts and email s in the clinic's name, friendly and professional
• Book, reschedule and confirm appointments in clinic booking systems
• Follow up on no-shows and cancellations, and fill gaps from the waitlist
• Answer patient questions using our scripts and clinic information
• Log every call and booking accurately, and flag issues early

WHAT WE'RE LOOKING FOR

• Excellent spoken and written English, clear and confident on the phone
• Full-time availability during Eastern (ET) or Pacific (PT) business hours (night shift in the Philippines)
• Rock-solid reliability: you show up on time, every shift
• Experience in customer service, appointment setting, a medical or dental front desk, or a call centre / BPO (strongly preferred)
• Comfortable with technology and quick to learn new tools
• Careful with private patient information. You'll sign a confidentiality agreement and complete privacy training
• A quality USB headset with a noise-cancelling mic, a quiet private workspace, and stable internet with a backup
• This must be your only full-time job

PAY AND STRUCTURE

• Full training is provided on our systems, scripts and clinics
• The starting rate is lower during training and the first 3-6 months
• Once you're settled in and performing, the rate increases to $5/hr+, with regular reviews
• The position is full-time and long-term, and we're looking for someone to grow with us

TO APPLY
1. Start your application with the word "CALENDAR" so we know you read this.
2. Tell us which time zone you can cover (ET or PT) and your available hours.
3. Briefly describe your customer service, BPO or front desk experience (company, account type and how long).
4. Record a 1-2 minute voice recording on Vocaroo ( ---------- , free, no sign-up). Introduce yourself as if you were calling a new patient who just enquired, and book them in. Paste the Vocaroo link in your application.

Applications without a Vocaroo voice recording won't be considered.