Operations Assistant

Operations Assistant

Location: Remote – Philippines
Hours: Full-time | 40 hours per week | 5pm–2am Philippines time (aligned with UK working hours)
Salary: £500–£700 per month, depending on experience and skillset, plus performance bonus and paid UK bank holidays.

About Innermost:

At Innermost, we believe better health comes from finding the right balance between nature and science. Inspired by traditional ingredients and powered by modern, evidence-based research, we've developed a fresh approach to wellness. We combine natural ingredients with cutting-edge science to create products that are effective, transparent and rooted in quality. Our mission is simple: to make better health easy. Founded in London, Innermost has experienced significant growth since launch, and we have ambitious plans for the future. We're building a challenger brand with the ambition to change the way people think about health and wellness. If you'd like to be part of a growing international business and contribute to something ambitious, we'd love to hear from you. Learn more at ----------

The Role:

We're looking for a highly organised, proactive and detail-oriented Operations Assistant to join our growing team. This is a varied role covering multiple areas of the business, including finance, accounting, supply chain, inventory management, reporting and customer experience. You'll join our existing Operations team, working alongside four other team members who are based remotely in the Philippines and support the day-to-day running of our international business.

This is an opportunity for someone who enjoys taking ownership, solving problems and working across different areas of a business. You'll need to be comfortable managing multiple priorities, working independently and taking responsibility for ensuring tasks are completed accurately and on time.

Key Responsibilities:

Operations >>

• Executing daily, weekly and monthly operational tasks to ensure the smooth running of the business.
• Supporting the coordination and management of internal processes and workflows.
• Identifying opportunities to improve efficiency and streamline processes.

Finance & Accounting >>

• Bookkeeping and maintaining accurate financial records.
• Bank and account reconciliations.
• Managing accounts payable and receivable.
• Supporting financial administration and reporting.

Inventory & Supply Chain >>

• Monitoring inventory levels across products and warehouses.
• Coordinating stock replenishment orders and monitoring deliveries.
• Maintaining accurate inventory records and identifying potential stock shortages.
• Supporting supplier and logistics coordination.

Customer Experience >>

• Managing customer enquiries and providing timely, professional responses.
• Resolving customer issues and escalating matters where necessary.
• Supporting customer retention and customer success initiatives.
• Ensuring customers receive a consistently positive experience.

Reporting & Data Management >>

• Assisting with weekly and monthly management reporting.
• Maintaining spreadsheets, databases and operational records.
• Analysing data and helping identify trends, discrepancies and opportunities for improvement.

Skills & Experience:

• A degree in Business, Management, Finance, Accounting or a related discipline, or equivalent relevant experience.
• Strong written and verbal English communication skills.
• Excellent numerical and analytical abilities.
• Advanced knowledge of Microsoft Excel, including Pivot Tables, lookup functions, SUMIFS and working with larger datasets.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Ability to work independently, take initiative and solve problems without constant supervision.
• A proactive approach to work, with a willingness to take ownership and responsibility.
• Comfortable working in a fast-paced, ambitious environment with high expectations.
• A positive attitude and willingness to support colleagues and contribute to a team.

Additional Information:

This is a full-time position requiring 40 working hours per week, spread across five days (eight working hours per day, plus a one-hour break). Salary of £500–£700 per month, depending on experience, qualifications and skillset. In addition, you will receive an end-of-year performance bonus and paid time off for eight UK bank holidays, despite not being required to work on those days. Innermost is based in London, United Kingdom, and our core working hours are 9am–6pm UK time. The corresponding Philippines working hours are generally 5pm–2am.

How to Apply:

We'd love to hear from candidates who believe they have the skills, experience and attitude to succeed in this role. Please submit your CV along with some additional information about your experience and skillset. We'd also like you to record a short 60-second video explaining why you believe you'd be a good fit for the position and what you could bring to the team.

Please also answer the following questions when applying:

1. Where do you currently live? Please specify whether you live in a city or a village.
2. What is your internet connection speed, and do you have reliable electricity in your area?
3. What IT equipment do you have available to support your work? For example, Macbook, laptop or desktop computer, additional monitor, headset and backup internet connection.

Please submit your application through the OnlineJobs.ph messaging platform and include a link to your video recording (Loom is preferred). Shortlisted candidates will be contacted regarding the next steps, which may include an interview over Zoom.

Please follow the application instructions carefully. Applications that do not include the requested information and video may not be considered.

Thank you, and we look forward to hearing from you.