Sales Support Specialist

We are a growing U.S.-based e-commerce company serving customers across the United States.

We sell professional and industrial equipment online and work with businesses, schools, universities, government organizations, and manufacturers.

This is a full-time remote position working directly with customers across the United States and supporting our sales operations.

We are looking for a reliable and organized Sales Support Specialist to help us provide excellent customer service and support our sales process.

This role is a combination of customer service, sales support, and administrative work. You will help manage customer inquiries, follow up with leads, update our CRM, and assist with day-to-day sales operations.

If you are detail-oriented, comfortable speaking with customers, and enjoy keeping things organized, we would love to hear from you.

Responsibilities:

• Answer incoming phone calls from customers
• Return missed calls
• Respond to customer inquiries by email
• Follow up with leads and existing customers
• Update and maintain records in Zoho CRM
• Schedule follow-up activities and reminders
• Create and send quotations using existing templates
• Assist with order processing and customer communication
• Coordinate communication between customers, manufacturers, and internal tea ---------- mbers
• Make sure no customer inquiry or sales opportunity is missed

Requirements:

• Excellent spoken and written English
• Comfortable speaking with customers on the phone
• Strong attention to detail
• Good organizational skills
• Reliable internet connection
• Quiet workspace for taking calls
• Ability to work independently and follow instructions
• Positive and professional attitude

Preferred Qualifications:

• Previous customer service experience
• Previous sales support experience
• Experience working with U.S. customers
• Experience using CRM software

These are preferred qualifications, not required. We are willing to train the right candidate.

Compensation:

• Starting salary: $800 USD per month
• Full-time position
• Salary review after successful completion of the probation period
• Opportunities for future growth based on performance

Working Hours:

• Full-time
• Must be available during U.S. business hours

Application Instructions:

Please send:
1. Your resume
2. A short introduction about yourself
3. A voice recording (1–2 minutes) introducing yourself in English

We look forward to hearing from you.