Virtual Assistant

PART-TIME EXECUTIVE VIRTUAL ASSISTANT (US PERSONAL AND PROPERTY ADMIN), 20 HRS/WEEK

Pay: PHP 32,000 per month, flat, paid bi-monthly
Hours: Monday to Friday, 11:00pm–3:00am Manila time (20 hours a week)
Location: Work from home
Type: Independent contractor, 30-day paid trial, if successful; long-term
Start: Immediately

ABOUT THE WORK

I'm a US-based business owner with residential rental properties in the US. You'll join a small team and work from a ticket board: each task comes with written instructions, and you post your progress and results back on the ticket.

Most of the job is calling and email ing US businesses and getting a clear, written answer. A typical week includes:

• Vendors and property maintenance: booking HVAC, plumbing, irrigation, pest control and handyman work, and getting written, itemized quotes before anyone is sent out. You'll coordinate access with tenants and keep a maintenance log for each property.
• Calls to insurers, utilities and agencies: auto and home insurance claims, the DMV, utility billing errors, and changing the mailing address on accounts. Many of these calls mean waiting on hold, then getting the result in writing.
• Refunds and disputes: chasing refunds for cancelled subscriptions, airline credits and wrong charges, and cancelling services we no longer use.
• Scheduling: medical and dental appointments, service visits and meetings. You confirm every person involved and the time zone before you book anything.
• Room rentals: posting and renewing listings, answering inquiries, running screening calls and coordinating showings.
• Documents and signatures: preparing letters and forms, sending documents out for e-signature and following up until they're signed.
• Payables and bookkeeping support: collecting invoices, W-9s and receipts, matching them to statements, splitting shared bills, and preparing the weekly payment run for approval. You will not have access to bank accounts.
• Research: finding and comparing two or three local providers (contractors, professionals, service companies) and writing up a short side-by-side comparison.

WHAT YOU NEED

• Excellent written and spoken English. You'll be on the phone with US companies and writing updates I act on without needing to call you.
• Experience as a VA or in admin work. Experience with property management, insurance or medical offices is a plus.
• Accounting background preferred. A degree in accountancy or a related field (BSA, BSMA, BS Accounting Technology) is a plus. So is experience with bookkeeping, accounts payable, reconciliations or QuickBooks.
• Comfortable making outbound calls to US businesses, including through phone trees and hold queues
• Organized and persistent. A task isn't done when you've sent an email . It's done when the answer is in writing and posted on the ticket.
• You are able to follow written procedures
• Reliable internet, a quiet place to take calls, and a computer (you will be provided a USA phone number)
• Able to keep personal and financial information strictly confidential

Tools we use (we'll train you): a project/ticket board, a US business phone and texting app, e-signature software, Google Docs and Sheets, team chat, Gmail. If you've used Jira, Trello, Asana, Monday or something similar, you'll pick this up quickly.

HOW TO APPLY

Applications that skip any of these won't be read.

1. Put "WRITTEN ANSWER" as the first line of your message.
2. Tell me where you're based, confirm you can reliably work the hours above, and list any accounting education or experience.
3. Describe, in 5–8 sentences, a time you had to get a problem resolved by a company that kept giving you the runaround: what you did, and how it ended.
4. Write a short status update for this scenario, as if posting it on the ticket:
"You called a plumbing company to get a quote for a leaking water heater. They said about $400 on the phone but won't commit in writing until a technician visits, and the visit costs $89. The tenant can only be home after 4pm on weekdays."
5. Attach a 2–3 minute voice recording introducing yourself in English.

Shortlisted applicants will be paid PHP 1000 for one short real task as the trial.