Customer Service Representative (Canada)

We're a family-owned garage door company in Richmond, BC, Canada, hiring ONE full-time, long-term REMOTE CUSTOMER SERVICE REPRESENTATIVE. A real, stable, single-employer job — not project work, not an agency, not part-time.
You'll be the friendly, organized backbone behind our technicians: the voice in our inbox and on our phones, following up with clients, helping build quotes, talking to suppliers, keeping our schedule and CRM clean, and using AI tools every day to do it all faster.

WHAT YOU'LL DO

• Answer customer email s, texts and calls — fast, warm and professional — and book appointments for our technicians
• Follow up with clients after quotes and completed jobs so nothing slips through the cracks
• Help our technicians build and send quotes and invoices; keep the schedule, CRM and job records clean
• Call Canadian suppliers to check stock, pricing and lead times
• Use AI tools (Claude, ChatGPT, Gemini) every day, and help us build small internal tools with them

WHO WE'RE LOOKING FOR

• AMAZING spoken and written English — clear and natural on the phone and on camera with Canadians. The single most important requirement.
• Strong attention to detail — you read everything fully and follow instructions exactly.
• Hands-on experience with AI tools (Claude, ChatGPT, Gemini). This matters a lot to us.
• Real customer-service or admin experience, and the judgment to handle a problem yourself instead of waiting for a manager.

PAY & SCHEDULE

• US$600 to US$1,000 per month, based on experience — stable, paid on time
• Full-time ONLY: 40 hours/week, Monday–Friday, Pacific Time business hours (Vancouver, Canada — overnight in the Philippines). One employer, one job — not a gig, not alongside other clients.
• Real career growth as our group of service brands grows
• We provide the company phone system, CRM, Google Workspace, paid AI-tool licences and training. You need a reliable computer, a quiet space, a good headset and camera, backup internet and backup power.

VIDEO INTRODUCTION — REQUIRED
A 1–2 minute video filmed on your phone: introduce yourself and your work experience in your own words — don't read a script, and skip the usual lines ("fast learner", "hard worker"). Tell us about a real moment instead, like an upset customer you handled on your own.

HOW TO APPLY — THIS PART MATTERS
Do NOT apply through this platform; we will not review applications sent here. Our company is Steveston Garage Doors in Richmond, BC, Canada. Find our official website on Google, open the Careers section, find the position listed as "Remote Customer Service Representative" (the first role on the page), and follow the application instructions on that page carefully, all the way to the end. Our Careers page lists other remote roles too — apply to ONE role only. The applicants who read and follow every instruction completely are the ones we interview.