Customer Service Manager

Hiring: Customer Service Manager – E-commerce Subscription Brand

We’re looking for someone who can fully own and run our customer service department independently.

Requirements:

• Experience with recurring revenue (MRR) / subscription-based e-commerce.
• Knows how to educate customers to prevent cancellations and reduce churn.
• Knows how to resolve customer issues and prevent chargebacks (CBs).
• Can hire, train, and manage CS reps.
• Takes full ownership of the department, solves issues, improves processes, and scales the team without constant supervision.

We pay well and offer a long-term position for someone who takes real ownership and wants to grow with the business.

Are you a CS Rep rather than a Manager?
--> You can apply too! Just clearly state in your application that you’re applying for the CS Rep position, not the Manager role.

Application requirement:
Every applicant must submit a Loom video introducing themselves and explaining their relevant experience, especially with subscription e-commerce, customer retention, and team management (if applicable).

Applications without a Loom video will not be considered. !!!