Supply Chain & Operations Specialist

IMPORTANT NOTICE TO APPLICANTS
Attention to detail and the ability to follow instructions are part of our screening process. Each step is clearly outlined, so please read carefully and complete all requirements.
Incomplete applications or those that fail to follow instructions will not be considered.

E-COMMERCE OPERATIONS ASSISTANT
MORALVE | JOB DESCRIPTION
Department: E-commerce Operations | Reports To: Operations & Supply Chain Manager
Employment Type: Full-Time | Work Arrangement: Remote

POSITION OVERVIEW
MORALVE is seeking a highly organized, detail-oriented, resourceful, and proactive E-commerce Operations Assistant to support the daily operations of our growing e-commerce business.

This versatile, hands-on role covers marketplace and account health monitoring, inventory tracking, customer service, logistics coordination, data entry, administrative support, and ongoing system and database maintenance.

The primary purpose is to ensure daily operations run smoothly, information remains accurate and current, and recurring tasks are monitored, documented, and completed. The assistant works closely with the Operations & Supply Chain Manager across Amazon and other e-commerce marketplaces.

We value reliability, initiative, follow-through, adaptability, and willingness to learn as much as previous technical experience. As familiarity develops, the role can progress from task execution toward independent ownership of routine workflows, exception identification, and project coordination.

KEY RESPONSIBILITIES
1. Marketplace Account Monitoring & Maintenance

• Perform daily and recurring checks across Amazon and other assigned marketplaces.
• Monitor account health, notifications, alerts, warnings, and pending action items.

2. Inventory Monitoring & Maintenance

• Monitor inventory availability and stock health across marketplaces and inventory systems.
• Track replenishments, transfers, inbound activity, and receiving updates.
• Update inventory trackers and compare internal data against marketplace records.

3. Customer Service & Customer Experience Support

• Monitor and respond to routine customer inquiries using established guidelines and templates.
• Support order inquiries, delivery concerns, returns, refunds, and replacements within approved authority.
• Track unresolved cases, document actions, and follow up to closure.
• Identify recurring product or service issues and escalate sensitive or nonstandard cases.

4. Logistics, Shipment & Order Monitoring

• Monitor shipment and logistics updates, communications, and operational notifications.
• Maintain shipment trackers and milestones, including estimated arrival, delivery, and receiving.
• Assist with Amazon FBA, AWD, and other marketplace inbound monitoring.
• Record shipment references and organize supporting documents.
• Follow up on missing routine updates and flag delays or discrepancies.

5. Purchase Order & Supplier Coordination Support

• Maintain purchase order records, production updates, and related tracking systems.
• Monitor supplier communications, completion dates, inspection updates, and outstanding information.
• Collect quotations, documents, and routine supplier information.

6. Data Entry, Database & Tracker Maintenance

• Perform accurate recurring data entry and maintenance in spreadsheets, trackers, and databases.
• Update records using verified email s, reports, marketplace information, and supplier communications.
• Identify duplicate, missing, outdated, or inconsistent data.
• Assist with historical backtracking, cleanup, cross-checking, and reconciliation.
• Follow established data standards, formatting, and naming conventions.

7. Email , Communication & Task Management

• Monitor assigned operational inboxes and channels; categorize and label communications.
• Identify and execute routine actions, follow-ups, documentation, and escalation.
• Track outstanding requests and pending responses.
• Communicate updates to internal and external stakeholders as appropriate.

8. Document & File Organization

• Download, rename, categorize, and store operational files according to company standards.
• Organize product, shipment, purchase order, inspection, supplier, and customer service documents.
• Support historical file cleanup and ensure records are traceable to their transactions.

9. Routine Operational & Administrative Support

• Complete assigned daily, weekly, and monthly checklists and maintenance tasks.
• Assist with account checks, reporting, data collection, research, and administrative activities.
• Support routine coordination across departments and evolving business needs.

10. Project Coordination & Process Improvement

• Maintain assigned project boards, task lists, deadlines, and documentation.
• Track deliverables, follow up on action items, and report blockers early.
• Assist with small operational projects and SOP documentation.
• Suggest practical improvements to accuracy, organization, and efficiency.

QUALIFICATIONS
Required

• Experience in at least 3 areas: : e-commerce operations, virtual assistance, administrative support, customer service, marketplace management, inventory/order management, logistics support, or data entry.
• Working knowledge of Google Sheets and/or Microsoft Excel, including basic formulas, sorting, filtering, and organizing data.
• Strong attention to detail, organization, written and verbal English communication.
• Ability to interpret email s, spreadsheets, reports, and operational systems and determine routine next steps.
• Ability to manage recurring responsibilities, follow SOPs, and work independently in a remote environment.
• Reliability, accountability, problem-solving ability, and willingness to learn.

Preferred

• Experience with Amazon Seller Central or similar platforms.
• Familiarity with marketplace account health, listings, inventory, orders, and e-commerce customer service.
• Experience with Google Workspace and project tools such as ---------- , ClickUp, Asana, or Notion.
• Basic familiarity with Amazon FBA/AWD, shipments, purchase orders, and replenishment.
• Experience working with suppliers or logistics providers and maintaining SOPs or operational trackers.

KEY COMPETENCIES
Attention to Detail - Maintains accurate records and recognizes inconsistencies.
Reliability & Consistency - Completes recurring responsibilities on time.
Ownership & Accountability - Takes responsibility and follows tasks to completion.
Proactiveness - Identifies missing information, pending actions, and potential issues.
Problem-Solving - Investigates and proposes possible solutions before escalation.
Learning Agility - Learns new tools and processes quickly.
Organization & Prioritization - Distinguishes urgent issues from routine tasks.
Communication & Follow-Through - Provides timely updates and closes loops.
Adaptability - Supports changing needs across operational functions.
Process Discipline & Judgment - Follows SOPs and recognizes when approval is required.

PERFORMANCE EXPECTATIONS

• Complete daily, weekly, and monthly responsibilities accurately and on time.
• Keep operational records complete, consistent, and up to date.
• Identify and report marketplace, inventory, customer service, and logistics issues promptly.
• Track open inquiries and action items through resolution.
• Communicate progress, challenges, and blockers proactively.
• Gradually manage assigned recurring workflows with less supervision.

WORK SCHEDULE & BENEFITS
Work Schedule: Full-time, 40 hours per week
Work Arrangement: Remote
13th Month Pay: Provided annually
Paid Holidays: Paid Philippine Regular and Special Non-Working Holidays
Paid Time Off (PTO): 5 paid leave days per year
Team Environment: Collaborative and supportive remote team
Professional Growth: Hands-on exposure to e-commerce tools and operations

GROWTH OPPORTUNITIES
Initially, the role focuses on learning MORALVE's systems, completing recurring tasks accurately, and maintaining reliable records. With demonstrated consistency, accountability, and judgment, the assistant may progress toward independent ownership of operational processes, advanced marketplace and inventory responsibilities, reporting and reconciliation, workflow improvement, and cross-functional project coordination.

If these resonate with you, we’d love to hear from you!
Ready to apply?
Click (or copy the link to your browser) below to get started:
Apply Here 👉 Initial Applicant Form : ----------

Our application process includes a few steps to help us get to know you better, including some initial questions, online assessments, and a short video introduction.
We recommend setting aside enough time to complete everything in one go. Please read the instructions carefully and make sure all required information is submitted.

Having trouble accessing the form? Feel free to email us at ---------- and we'll be happy to assist.

Thank you for your interest in joining MORALVE! We appreciate the time and effort you're putting into your application and look forward to learning more about you.