Perfect English Speaker Remote Client Advisor / Crisis Response Coordinator (3 Full-Time Opennings)

Inbound Sales & Client Advisory | 3 Full-Time Openings

We are expanding our remote Client Advisory team and are currently hiring 3 full-time team members — one for each of our core shifts. This is not a traditional customer service or cold-calling position.

People usually contact us because they are already dealing with a stressful and urgent problem. Your responsibility is to understand their situation, establish trust quickly, explain how we can help, recommend the appropriate service, and confidently guide qualified clients toward becoming customers.

The role combines client advisory, crisis communication, inbound sales, and case coordination.

We are hiring one person for each shift:

Shift A
8:00 PM – 4:00 AM Manila Time

Shift B
4:00 AM – 12:00 PM Manila Time

Shift C
12:00 PM – 8:00 PM Manila Time

***Please clearly indicate your preferred shift and, if applicable, your second choice when applying.***

This is a full-time, long-term position. Team members are expected to work exclusively with us during their employment. A second full-time or part-time job is not permitted.

What You’ll Do: You will be one of the first people clients speak with when they contact.

Your responsibilities include:

• Responding quickly to inbound client inquiries
• Speaking with clients through phone, chat, and other communication channels
• Understanding sensitive and sometimes urgent situations
• Helping distressed clients feel heard while keeping the conversation focused
• Asking the right questions to understand the client's actual problem
• Explaining our services clearly and confidently
• Identifying the most appropriate service or solution
• Discussing pricing and service options
• Handling objections and concerns professionally
• Converting qualified inbound leads into paying clients
• Guiding clients through payment, agreement, and onboarding
• Following up with prospective clients when necessary
• Collecting accurate case information for the operations team
• Coordinating a smooth handoff after onboarding
• Keeping client and CRM records accurate and updated
• Taking ownership of conversations from first contact through conversion or resolution

This Is an Inbound Sales Role. You will not spend your day cold-calling random prospects. But if needed, we will inform you in advance.

Most people contacting with us because they already have a problem and are actively searching for a solution. However, this is still a performance-driven commercial role.

You must be comfortable:

• Discussing money
• Recommending paid services
• Asking for the sale
• Following up with und ---------- prospects
• Handling objections
• Moving conversations toward a clear decision

We are not looking for aggressive salespeople. We are looking for people who can combine empathy, confidence, commercial judgment, and strong closing ability.

You may be a strong fit if you:

• Have excellent spoken and written English
• Sound natural and confident when speaking with international clients
• Are comfortable having frequent phone conversations
• Can build trust quickly
• Remain calm when someone is stressed, emotional, angry, or scared
• Listen carefully instead of relying on scripts
• Ask thoughtful questions and identify the core issue quickly
• Have strong persuasion and objection-handling skills
• Can confidently ask clients to move forward
• Have good judgment and problem-solving ability
• Take ownership instead of waiting to be told what to do
• Are highly reliable and punctual
• Can work independently in a remote environment
• Can handle sensitive and confidential information professionally
• Are comfortable being measured against performance and conversion expectations
• Previous experience in any of the following areas can be an advantage:
• We place significant weight on your English communication, emotional maturity, judgment, sales ability, reliability, and ability to learn quickly.

The compensation package includes:

• $800 USD monthly base salary
• 3%–10% performance-based commission
• $10 bonus for eligible verified client reviews
• $300 retention bonus every 3 months, subject to eligibility and performance requirements
• 13th-month pay equivalent to one monthly base salary, subject to company policy and eligibility
• 7 days paid leave
• 3 paid sick days
• 2× pay for applicable Philippine regular holidays
• Performance-based earning potential above the base salary
• Your overall earnings can increase meaningfully with strong conversion and performance results.

This is a fully remote position. You must have:

• A reliable computer
• Stable and fast internet connection
• A professional headset
• A quiet working environment
• Reliable backup arrangements for foreseeable internet or power interruptions

Please inform us about your facilities when you apply for this role.

The ability to consistently work your assigned Manila-time shift. Because clients may be dealing with urgent situations, attendance, responsiveness, and punctuality are critical requirements of this role.

Selected candidates will complete structured onboarding before independently handling clients. Training includes:

• Our services and processes
• Client communication standards
• Crisis-response communication
• Sales and objection handling
• Case qualification
• CRM and internal workflows
• Call reviews
• Practice scenarios
• Shadowing experienced team members
• You will begin handling conversations independently once you demonstrate the required level of communication, judgment, and process knowledge.

Strong performers consistently demonstrate five things:

• Speed — Responding while the client's need is still urgent.
• Empathy — Understanding the emotional reality of the situation without losing control of the conversation.
• Judgment — Identifying what matters and recommending the right next step.
• Ownership — Taking responsibility for moving the client forward.
• Conversion — Turning qualified opportunities into paying clients.

We are looking for people who can combine all five.

Please submit:

• Your updated resume
• A short written introduction describing your relevant experience
• A 1–2 minute English voice or video introduction
• Your preferred shift:

Shift A: 8:00 PM – 4:00 AM
Shift B: 4:00 AM – 12:00 PM
Shift C: 12:00 PM – 8:00 PM

Please also include the following statement in your application:

“I understand that this is a full-time position and that I cannot maintain another job while employed by the company.”

Incomplete applications and the lack of documented applications may not be considered.