Senior IT Lead Specialist

Team's Mission:
To bridge the gap between students and teachers through meaningful human connections that make learning more engaging, accessible, and rewarding.

Key Responsibilities:

• Provide remote IT support and lead technical operations for live learning sessions via ---------- & ----------
• Coordinate and initiate live training sessions, ensuring technical readiness and smooth end-to-end execution.
• Troubleshoot laptops, OBS, WhatsApp, remote access tools, audio/video systems, Bluetooth devices, and connectivity issues.
• Support students with the setup, configuration, and troubleshooting of connected wearable devices.
• Review recorded sessions, identify recurring technical issues, and implement long-term solutions.
• Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and knowledge base resources.
• Track support trends and drive process improvements to reduce support volume and improve session reliability.
• Accurately document meetings, technical i ---------- , action items, and other operational records.

Qualifications:

• 5+ years of experience in IT support, technical operations, or systems administration.
• Previous leadership experience is required, including managing technical initiatives mentoring staff and leading teams with at least 10 team members
• Strong troubleshooting skills across hardware, software, networking, and remote collaboration tools.
• Experience with OBS, WhatsApp, Calendly, and remote desktop solutions.
• Comfortable working with Google Workspace (Docs, Sheets, Drive, Calendar)
• Experience with recruiting, onboarding, and dealing with poor performers
• Strong attention to detail with the ability to accurately document technical i ---------- , meetings, and processes.
• Results-driven with a strong focus on operational performance and improvement.
• Action-oriented with the ability to take ownership and work independently in a fast-paced environment.
• Excellent English communication skills
• Reliable internet connection and availability during U.S. Pacific Daylight Time business hours.

Please answer this form: ----------

(Note: Applicants who don't answer the form may not be entertained.)