Enrollment & Family Relations Manager (Virtual Assistant)

NOW HIRING: Enrollment & Family Relations Manager (Virtual Assistant)

Full-Time | Remote | Long-Term Opportunity
Company: Perry School & KIN by Perry School
Location: New York City, USA (Remote Position)
Salary: $5 per hr

About Us

Perry School and KIN by Perry School are established and growing early childhood education programs located in the West Village of New York City.

We offer preschool education, parent-child classes, enrichment programs, camps, birthday parties, and specialized programs for children from infancy through the preschool years.

We are seeking an exceptional, highly organized, proactive Enrollment & Family Relations Manager to support our daily operations, build relationships with families, and help grow our enrollment.

This is a long-term opportunity to work directly with the Founder and Director of an established education company.

Key Responsibilities

Enrollment & Family Communications

● Respond promptly and professionally to prospective and existing families.
● Write warm, polished, personalized email s in excellent English.
● Follow up with families after introductory classes and school visits.
● Convert inquiries into class registrations, class pack purchases, and semester enrollments.
● Coordinate school tours, class bookings, and appointments.
● Maintain excellent relationships with families and provide outstanding customer service.

Sales & Business Development

● Track new leads and enrollment opportunities.
● Follow up consistently with prospective customers.
● Identify opportunities to increase registrations and customer retention.
● Assist with birthday party bookings, camps, and special programs.
● Monitor sales activity and enrollment conversions.

Administration & Organization

● Manage email correspondence, calendars, and scheduling.
● Maintain accurate customer databases, spreadsheets, and enrollment trackers.
● Work with HiSawyer, Brightwheel, Google Workspace, Wix, and Mailchimp.
● Prepare daily task lists and end-of-day progress reports.
● Ensure all inquiries and follow-ups are handled efficiently.
● Support the Founder with daily administrative priorities.

Qualifications

We are looking for someone with:

● Exceptional written and spoken English — absolutely essential.
● At least 3 years of experience in customer relations, sales support, enrollment, or executive assistance.
● Excellent professional email -writing skills.
● Strong organizational skills and attention to detail.
● Experience with customer relationship management and follow-up systems.
● Proficiency in Google Workspace, spreadsheets, and online business tools.
● Ability to work independently, solve problems, and take initiative.
● A reliable internet connection and dependable working environment.
● A friendly, professional personality and strong customer service skills.

Experience in education, hospitality, or premium customer service is highly desirable.

Working Hours

Full-Time: Monday–Friday, 40 working hours per week

Preferred Split Shift — New York Time (Eastern Time):

● 7:30 AM–11:30 AM
● 1:00 PM–5:00 PM

This schedule allows for morning administrative responsibilities and afternoon enrollment and family communications.

Candidates must be comfortable working the required New York hours, including the corresponding overnight hours in the Philippines.

Consistent availability, punctuality, and responsiveness during scheduled working hours are essential.

Who Will Succeed in This Role?

We are looking for someone who is exceptionally dependable, motivated, and organized.

You should be the type of person who anticipates what needs to be done, follows through without constant reminders, and takes ownership of your responsibilities.

You must be able to independently write excellent email s, manage multiple priorities, communicate professionally with families, and help keep our business running smoothly.

We are not looking for someone who simply completes assigned tasks. We are looking for someone who takes initiative, solves problems, and contributes to the growth of our business.

How to Apply

Please include the following in your application:

1. Your résumé and a brief introduction.
2. Your experience with customer service, sales, enrollment, or executive assistance.
3. A sample professional follow-up email written by you.
4. Your expected monthly salary in USD.
5. Confirmation that you can work our required split-shift schedule.
6. A brief explanation of why you would be an excellent fit for this position.

Important: Begin your application with the words “KIN Family Relations” to demonstrate that you have read the entire job posting.

Shortlisted candidates will be invited to complete a paid practical assessment and interview.

We are looking for an exceptional individual interested in building a stable, long-term working relationship with our company. You can find us on social media instagram perry.school as well.

Perry School | KIN by Perry School
West Village, New York City