Amazon and Walmart Seller Central Support & Case Resolution VA (Part-Time)

Amazon & Walmart Seller Support Virtual Assistant (Part-Time)

We are a US-based e-commerce business selling primarily LEGO products through Amazon FBA and Walmart Marketplace.

We are looking for a reliable, organized, and persistent virtual assistant to take responsibility for managing our Amazon and Walmart Seller Support cases.

This is primarily a customer support case management role, NOT a product research, advertising, or listing optimization position.

Responsibilities

• Open and manage Amazon Seller Central and Walmart Seller Center support cases.
• Follow up consistently on unresolved cases and prevent cases from being forgotten or closed without proper investigation.
• Handle missing inventory, FBA/WFS reimbursement claims, inventory discrepancies, and inactive listings.
• Challenge incorrect or generic support responses professionally and request escalations when appropriate.
• Research marketplace policies and gather supporting evidence.
• Maintain an organized spreadsheet of open cases, deadlines, follow-ups, and outcomes.
• Provide a brief weekly progress update.
• Work independently and bring important decisions to our attention.

Requirements

• Experience with Amazon Seller Central preferred.
• Walmart Seller Center experience is a plus.
• Strong written English communication.
• Excellent organization and attention to detail.
• Ability to solve problems independently without constant supervision.
• Comfortable using spreadsheets and AI tools.
• Reliable and proactive about following up.

Compensation and Schedule

• Starting compensation: $75 USD/month, fixed payment.
• Flexible part-time schedule, with an initial workload allowance of up to approximately 25 hours per month.
• Brief weekday checks of open cases are expected, but no fixed daily shift is required.
• Additional work beyond the agreed allowance must be approved and compensated separately.
• Initial 30-day paid trial.
• Possibility of continued or seasonal work depending on business needs.
• Performance bonuses may be offered.

We value results, organization, and reliability over time spent online.

How to Apply

Please answer the following questions:

1. What experience do you have with Amazon Seller Central or Walmart Seller Center?
2. Have you handled missing inventory, reimbursement claims, or inactive listings? Please give an example.
3. What would you do if Amazon Seller Support repeatedly gave you an answer that didn't address the original problem?
4. Are you comfortable managing cases independently and providing weekly updates?
5. Are you comfortable with the starting compensation and flexible schedule?

We are looking for someone who can start soon and take ownership of our existing support cases.