Lead Inquiry specialist

Do You Have Excellent English-Speaking Skills?

Are You a Sales-Minded People Person Who Thrives on the Phone?

Our Agency is looking for a Lead Inquiry Specialist to manage a high volume of incoming calls, connect with prospective clients and families, and turn inquiries into opportunities.

This is not a passive call-answering position. We’re looking for someone who is confident, personable, sales-minded, and comfortable taking ownership of every inquiry that comes their way.

You’ll often be the first voice a potential client or family hears, so your ability to build rapport quickly, ask the right questions, communicate value, and confidently move the conversation toward the next step is critical.

If you’re a self-starter who loves talking to people, knows how to sell without sounding scripted, and can keep up in a fast-moving environment, we want to hear from you.

What You’ll Be Responsible For

As our Lead Inquiry Specialist, you’ll be responsible for answering a very high volume of incoming calls and inquiries from prospective clients, families, referral sources, and others interested in Home Care services.

Your goal isn’t simply to answer the phone — it’s to create an exceptional first impression, understand what the caller needs, communicate how we can help, and move qualified leads forward.

Your responsibilities will include:

• Answering a high volume of incoming calls promptly, professionally, and confidently
• Speaking with prospective clients and family members about their home care needs
• Using a consultative sales approach to build rapport, uncover needs, overcome objections, and move inquiries toward the next step
• Accurately entering, updating, and managing lead information in Salesforce
• Working within WellSky to review client information and support the inquiry and intake process
• Following up consistently with leads who are not ready to move forward immediately
• Maintaining detailed and accurate documentation of every interaction
• Prioritizing leads and recognizing which inquiries require immediate attention
• Communicating effectively with internal team members to ensure a smooth transition from inquiry to consultation and start of care
• Taking ownership of leads rather than waiting to be told what needs to happen next
• Managing multiple conversations, systems, and priorities without sacrificing accuracy or customer service

What You Bring to the Role

• Excellent English-speaking and communication skills are required
• Previous Salesforce experience is required
• Previous WellSky experience is required
• Previous sales experience is required, preferably in phone sales, inside sales, healthcare, home care, senior care, or another service-based industry
• You are extremely comfortable spending the majority of your day on the phone
• You can confidently handle a high volume of incoming calls while making each caller feel heard and valued
• You are a self-starter who takes initiative and doesn’t need constant direction
• You understand how to build rapport and guide a conversation toward a decision
• You are comfortable asking questions, addressing concerns, and following up until there is a clear outcome
• You are organized, detail-oriented, and able to document information accurately while speaking with callers
• You can move quickly between Salesforce, email , and other systems
• You remain professional and composed when callers are emotional, stressed, or uncertain
• You understand that speed, follow-up, and consistency matter in sales
• You are dependable and take ownership of your responsibilities

What We’re Looking For

We’re looking for someone who sees an incoming inquiry as more than another phone call.

Every call represents a person or family looking for help — and potentially a new client for our organization. The right person understands how to balance compassion with sales, creating a genuine connection while confidently moving the conversation forward.

You should be competitive enough to want to convert leads, compassionate enough to understand the families calling us, and organized enough to make sure no opportunity falls through the cracks.

To Be Considered

Please upload:

• Your current resume
• A brief introduction video telling us about your experience with sales, Salesforce, and high-volume phone calls