Travel Agent Servicing Canadian Clients

Travel Sales Closer & Vacation Advisor (North American Shift) – High Commission + Base Pay ($600–$800 USD/mo)
Job Overview:
SunClub Travel & Rewards is an established Canadian travel agency. We are rapidly expanding our operations with our new proprietary AI booking concierge, Captain Sunny, and we need a dynamic, articulate, and hungry Travel Sales Closer to take incoming qualified warm leads across the finish line over the phone.
Read This Carefully Before Applying: We are not looking for a data-entry clerk, an email typist, or someone who hides behind Facebook Messenger sending endless text quotes. Our AI already handles initial trip research and quotes. Your job is to pick up the phone, build trust, review curated itineraries live with Canadian travelers, and collect the booking deposit.
If you are intimidated by picking up the phone and closing sales, please do not apply.
If you have a clear speaking voice, love travel, know how to steer a conversation to a closed deposit, and want to earn substantial uncapped performance commissions on top of guaranteed base pay, this is your dream role.
Key Responsibilities:
Close Inbound Warm Leads on the Phone: Transition leads generated by our marketing and AI concierge into scheduled phone consultations (outbound dialing to booked appointments and fast follow-ups).
Consultative Selling: Walk Canadian clients through custom cruise, all-inclusive, and tour packages; present unadvertised perks, upgrades, and SunClub Rewards privileges to close deposits on the call.
Proactive Follow-up Pipeline: Maintain a tight follow-up system with prospects who requested consultations—calling them back until a definitive decision is reached.
Supplier Booking & Admin: Finalize reservations with major Canadian and global travel suppliers, process payments securely, and deliver travel documentation.
Client Retention & Advocacy: Serve as the client's dedicated personal travel advocate before departure and follow up post-trip for rebooking and referrals.
Mandatory Qualifications (Do Not Apply Without These):
1. Minimum 2 Years of Proven Sales Closing Experience: You must have a demonstrable track record of selling over the phone and asking for the sale/credit card. Preference given to applicants with previous Canadian experience.
2. Impeccable Verbal & Written English: Neutral North American accent or easily understandable, clear, and highly engaging telephone presence.
3. North American Working Hours: Must be fully committed to working full-time on Pacific/Eastern Standard Time (Canadian business hours) with consistent, reliable attendance.
4. Phone Confidence: Zero phone reluctance. You view the phone as your primary closing weapon, not chat apps.
5. Home Office Setup: High-speed internet (minimum 25 Mbps with backup option), noise-canceling headset, and a quiet, distraction-free home office environment.
Huge Pluses (Preferred):
Direct prior experience booking with Canadian suppliers (e.g., Sunwing, Air Canada Vacations, WestJet Vacations, Transat, TravelBrands, Expedia TAAP, major cruise lines). We are members of Travel Leaders Consortium
Familiarity with travel booking CRM systems
Compensation & Perks:
Starting Base Salary: $600 – $800 USD per month (based on depth of experience and Canadian supplier knowledge).
Uncapped Sales Commissions: Earn tiered commission on closed bookings and travel package add-ons. High performers can significantly multiply their base pay.
Warm Inbound Leads: No cold calling. Leads are generated through our digital media channels, direct-response ads, and our proprietary AI platform.
Full Training & Scripts: Complete access to our consultative closing framework, supplier training, and direct support from management.
Long-Term Career Growth: Stable full-time position with an established Canadian travel enterprise.
HOW TO APPLY (Strict Screening Step):
We receive hundreds of generic applications. To prove you pay attention to detail and have the verbal communication skills required for this phone-closing role, you must follow these instructions:
1. Change the subject line of your application to:
"I Am Your Next Travel Closer – [Your Full Name]"
2. Record a 60-to-90 second audio recording (using ---------- , Loom, or a shareable Google Drive link) answering these two questions:
Why do you prefer selling over the phone instead of messaging apps or email ?
What was the most exciting vacation package you personally sold or experienced, and how did you get the customer to say YES?
3. Include a link to your resume and briefly list the specific travel suppliers, booking engines, or GDS platforms you have used.
Applications that do not include the audio link or use the incorrect subject line will be deleted immediately without review.