Guest Experience and Operations Coordinator

Fin’s Inn & Suites is an 18-unit boutique hotel in Myrtle Beach, South Carolina. We are looking for an experienced, dependable Virtual Assistant to support guest service and daily hotel operations. Hands-on Guesty experience is required. Cloudbeds experience is helpful but not required.

About the Role
You will manage guest communications during your assigned shift, coordinate cleaning and maintenance, keep reservations and room status accurate, and help the team resolve issues promptly. This is a long-term, full-time role with the opportunity to grow into a leadership position.

Our PMS Transition
We currently use Cloudbeds and are migrating to Guesty, with completion expected around late November 2026. You should expect to use Cloudbeds when you start and Guesty as the migration is completed. Guesty experience is our priority; Cloudbeds experience is a plus. If you have not used Cloudbeds, you must be willing to learn it and work in both systems during the transition.

Work Schedule
This role requires flexibility to work different shifts based on hotel coverage needs, rather than one fixed shift. You must be available for scheduled morning, afternoon, evening, or overnight shifts, including weekends and holidays as needed. Shift times will be coordinated in Myrtle Beach time (U.S. Eastern Time). Please include your availability and any scheduling restrictions in your application.

Responsibilities
Guest Service

• Manage guest messages and inquiries across Airbnb, ---------- , Expedia, Vrbo, and other booking channels during your assigned shift.
• Handle booking confirmations, changes, and cancellations accurately.
• Resolve guest concerns professionally and escalate urgent issues to management or the appropriate team member.
• Monitor arrivals and departures, assist with check-in, and prepare clear end-of-shift reports for the next team member.
• Respond promptly to lockouts and other time-sensitive requests, following established procedures.

Operations

• Coordinate cleaning assignments, track room readiness, and follow up on quality checks.
• Schedule maintenance with on-site staff and vendors, document issues, and track completion.
• Manage reservations, guest communications, billing records, and room status in Cloudbeds during the transition and in Guesty after migration.
• Maintain property checklists, records, and standard operating procedures.
• Support RemoteLock access management and coordinate troubleshooting when guest codes fail.
• Prepare reports on turnovers, maintenance, and daily operations.
• Communicate clearly with other VAs and on-site staff to ensure tasks are completed and shifts are handed over smoothly.

Requirements

• Hands-on experience using Guesty for daily operations is required, including reservations, guest messaging, and operational workflows.
• At least two years of experience in short-term rental, hotel, or property management operations.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Experience communicating with guests through Airbnb, ---------- , Vrbo, Expedia, or similar booking platforms.
• Excellent English communication skills (written and spoken).
• Strong problem-solving skills with the ability to prioritize urgent guest and operational issues.
• Reliable internet connection, a suitable computer, and a quiet work environment.

Preferred Experience

• Previous experience as an operations coordinator or property management VA for a boutique hotel or short-term rental business.
• Cloudbeds experience, especially managing reservations and guest communications. This is a plus, not a requirement.
• Experience with PMS migrations, Guesty setup or automation, RemoteLock, or pricing tools such as PriceLabs.

Compensation

• Salary: USD $600–$850 per month for a full-time role.
• 13th-month pay (Philippines standard).
• Performance bonuses available.
• USD $20 monthly internet allowance.

How to Apply
Include “Myrtle Beach” in your subject line and submit your OnlineJobs.ph profile along with the following:
1. A brief introduction covering your experience in short-term rental, hotel, or property management operations, including:

• The number and types of properties you have supported.
• Your years of experience and your main responsibilities.
• The tools and platforms you have used, especially Guesty and, if applicable, Cloudbeds.
• Specific examples of tasks you handled in Guesty and any PMS migration experience.

2. Confirmation that you are comfortable with the listed salary range.
3. Your availability for different shifts in U.S. Eastern Time, including weekends and holidays, and any scheduling restrictions.
4. Your earliest available start date.