Customer Success Operations Manager (Talent, Training & Workforce Operations) - $2,000 to $2,500 USD p/m + Bonuses

Full-Time | Long-Term Leadership Role

Salary:

• Starting base: $2,000 per month, depending on approved experience level
• Full base: $2,500 per month plus performance-based bonuses, once certification requirements are met

Payment: Twice a month via Wise. Always on time.

This is not a short-term job.
We build long-term leadership inside the company.

You'll make sure our Client Success team has the right people, trained well and doing great work. You'll work directly with leadership to improve how we hire, train, and manage the team.

ABOUT US

Young Publisher: ----------

We are an international digital marketing company working with content creators and online brands. The company has over 85 employees around the world. We've been in the industry since 2019. We're currently serving over 1,000+ high-ticket clients per year.

We provide an 80% done-for-you content and monetization system that helps creators grow, go viral, and turn views into income using short-form content, AI tools, and proven strategies. Our clients are typically beginners or early-stage creators looking to build their brand, gain followers, and generate income online.

We focus on structure, accountability, and long-term growth.
We focus strongly on client delivery and producing client results.

BENEFITS

• Full-time position
• Monday to Friday schedule: 7.5 hours a day; 37.5 hours per week
• Payment: Twice a month via Wise, always on time
• Performance-based bonuses
• Clear salary progression
• High-growth environment where you'll be a core part of the company's growth
• Real ownership: you will directly shape how we deliver for clients
• Tight-knit leadership team that moves fast and values initiative
• Clear path to senior leadership or director level
• Full work-from-home flexibility
• Access to paid AI tools and systems
• Strong company culture

TASKS

Recruiting, Hiring & Headcount Planning

• Plan hiring needs by reviewing team capacity, client volume, turnover risk, and ramp time, so hiring starts before service levels drop.
• Run the hiring pipeline with Recruiting and keep strong candidates moving through CV, Loom, test task, interview, and roleplay stages.
• Assess candidates on judgment, ownership, process discipline, coachability, client communication, reliability, and schedule fit.
• Keep a ready bench of qualified backup candidates for upcoming hiring needs.
• Track candidate volume, quality, conversion, hires, and early new-hire failures to keep improving hiring standards.

New-Hire Onboarding, Training & Ramp

• Make sure new hires have Hubstaff, Slack, Airtable, modules, documents, calendars, tools, hardware, work schedule, and time-zone setup ready before training starts.
• Manage training curriculum, quizzes, exams, tasks, progress, deadlines, and roleplay or certification steps before new hires work independently.
• Spot slow or weak trainees early and turn repeated gaps into retraining, SOPs, templates, checklists, and training resources.

Workforce Operations & Talent Management

• Monitor schedules, Hubstaff, leave, absences, time-zone coverage, utilization, backup coverage, and headcount needs to catch staffing risks early.
• Coordinate retraining, warnings, performance improvement plans, and monthly talent reviews, with clear recommendations backed by evidence.
• Keep hiring, onboarding, and workforce data accurate, and turn repeated people problems into permanent fixes.

You own outcomes here. We expect you to take charge, solve problems, and keep systems running smoothly.

REQUIREMENTS

• 2+ years in CS Operations, People Operations, Recruiting, Training/L&D, Workforce Operations, or Team Management (high-ticket coaching, online education, SaaS, BPO, or another fast-moving remote business).
• Proven track record recruiting, interviewing, hiring, onboarding, training, or ramping customer-facing employees at volume.
• Strong skills in Airtable/CRMs, Google Sheets, hiring or training trackers, workforce reporting, and data validation.
• Experience building structured hiring and training systems using scorecards, test tasks, interviews, roleplays, certification standards, and clear pass/fail criteria.
• Proven ability to turn hiring, onboarding, reliability, or performance problems into clear SOPs, training, and accountability processes.

OPTIONAL BUT PREFERRED EXPERIENCE

• Hiring or training CSMs, account managers, coaches, support staff, or other client-facing roles in a high-ticket or service-based business
• Hubstaff, Airtable, remote workforce management, hiring automation, or AI-assisted recruiting and training

HOW TO APPLY

Fill in the form to apply: ---------- /to/CrESPfAw

Important note: Put "CS OPS" + [Your Name & Family Name] in the "Name" field in the form.

Only shortlisted candidates will be contacted.

P.S. We run multiple brands. Once hired for this position, you'll work for this brand:

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