Pest Control Virtual Assistant, PestPac CRM, Customer Service & Scheduling

We strongly prefer someone who has worked for a U.S. pest control company and is familiar with PestPac CRM.

Your Responsibilities:
Answer incoming customer phone calls, email s, and text messages.
Schedule pest control services, inspections, and follow-up appointments.
Assist customers with pest-related questions and service concerns.
Handle customer complaints and help resolve problems professionally.
Manage customer accounts, appointments, and service records in PestPac.
Coordinate schedules and communicate with field technicians.
Follow up with customers and assist with general administrative tasks.

What We're Looking For:
Previous experience in the U.S. pest control industry preferred.
PestPac CRM experience is a big plus!
Excellent spoken and written English.
Friendly, confident, and professional phone communication.
Strong customer service and problem-solving skills.
Organized, dependable, and able to multitask.
Reliable internet and a quiet workspace.
Available during California business hours.

Why Join Us?
Long-term opportunity with a growing U.S. company.
Friendly, family-owned business environment.
Opportunity to take on more responsibilities as we grow.
Competitive pay based on experience.

How to Apply:

Please send your resume and answer these questions:
Have you worked for a U.S. pest control company? How long?
Have you used PestPac CRM? If not, what CRM did you use?
What tasks did you perform?
Do you have experience answering calls and scheduling technicians?
What is your expected hourly rate in USD?
Are you available to work California business hours?

Please include a short video recording introducing yourself and describing your pest control experience.

We're looking for someone who wants to grow with us and become a valuable part of the Shimmy Pest Control team!