Recruitment & Operations Coordinator (Virtual Assistant)

Recruitment & Operations Coordinator (Virtual Assistant)

Company: Runners Holding Group
Location: Remote
Employment: Full-Time or Part-Time
Working Hours: Scheduled shifts between 9 AM and 9 PM Eastern Time (Toronto, Canada)
Compensation: Based on experience

About the Position

We are a Canadian company operating multiple businesses in delivery services, e-commerce, sports, and community programs.

We are seeking a highly organized, proactive, and results-driven Recruitment & Operations Coordinator to support our growing businesses.

This position combines recruitment, candidate success, merchant onboarding, administrative support, Airtable management, and social media coordination.

We have established systems and automated workflows. We need someone who can manage daily activities, follow established processes, and ensure tasks are completed successfully.

Key Responsibilities

1. Recruitment & Candidate Success

• Review and process incoming applications.
• Screen candidates and conduct initial interviews.
• Recruit drivers, Growth Managers, sales representatives, and other operational personnel.
• Guide qualified candidates through the complete onboarding process.
• Coordinate training, documentation, and account setup.
• Follow up with candidates to ensure onboarding requirements are completed.
• Track candidates through each stage of the recruitment pipeline.
• Support newly onboarded drivers through their initial activation and first deliveries.
• Maintain candidate engagement and follow-up.
• Monitor recruitment pipelines and identify delays.
• Track recruitment and onboarding performance.

Success is measured by candidates who complete onboarding and become active, not simply by the number of applications processed.

2. Merchant Onboarding & Support

• Contact and follow up with merchants during onboarding.
• Collect required business information and documentation.
• Assist merchants with registration and account setup.
• Coordinate merchant training and platform orientation.
• Track merchant onboarding progress.
• Follow up until merchants are successfully activated.
• Maintain merchant records and provide ongoing administrative support.

3. Airtable & CRM Management

• Manage candidate, driver, merchant, and operational records in Airtable.
• Update statuses and maintain accurate databases.
• Monitor dashboards, task lists, and onboarding pipelines.
• Track incomplete applications and outstanding requirements.
• Follow up on tasks generated by automated workflows.
• Maintain organized records across multiple businesses.
• Identify stalled processes and report issues.
• Prepare activity and performance reports.
• Ensure established workflows are followed consistently.

4. Social Media & Online Communications

• Publish prepared content across company social media accounts.
• Schedule posts according to established content calendars.
• Monitor social media messages and comments.
• Respond to basic inquiries or direct them to the appropriate team member.
• Maintain consistent posting schedules.
• Track basic engagement and inquiries.

*Content creation and marketing strategy are not primary responsibilities.*

5. Administrative & Operations Support

• Manage email s, correspondence, and follow-ups.
• Schedule interviews, meetings, and appointments.
• Maintain company databases and records.
• Coordinate communications between candidates, merchants, and management.
• Monitor assigned tasks and deadlines.
• Prepare daily and weekly activity reports.
• Support management with general administrative and operational responsibilities.

Qualifications

• Previous experience in recruitment, virtual assistance, or operations coordination.
• Excellent written and spoken English.
• Strong communication and follow-up skills.
• Experience with Airtable, CRM systems, or similar database tools.
• Familiarity with Google Workspace.
• Experience with candidate or customer onboarding.
• Basic experience with social media scheduling and posting.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities independently.
• Comfortable learning new software and working with automated systems.
• Reliable internet connection and suitable remote working environment.

Ideal Candidate

We are looking for someone who:

• Takes ownership of assigned responsibilities.
• Understands that completing a process is more important than simply starting it.
• Consistently follows up without being reminded.
• Communicates professionally with candidates, drivers, and merchants.
• Can manage responsibilities across multiple businesses.
• Is comfortable using technology and automated workflows.
• Is resourceful, dependable, and solutions-oriented.
• Is interested in a long-term opportunity with room for growth.

Working Schedule

Candidates must be available for scheduled shifts between 9 AM and 9 PM Eastern Time, Monday to Friday.

The final schedule will be agreed upon during hiring.