Overnight Dispatch Coordinator

Overnight Dispatch Coordinator

Company: Runners Holding Group
Location: Remote
Positions Available: 3
Employment Type: Full-Time
Working Hours: Rotating overnight shifts between 11 PM and 9 AM Eastern Time (Toronto, Canada)
Schedule: 5 shifts per week, 2 days off
Compensation: Based on experience

About the Position

We are a Canadian company operating delivery services across multiple cities.

We are looking for three reliable, organized, and proactive Overnight Dispatch Coordinators to manage delivery operations, coordinate drivers, verify payments, and ensure customer orders are completed successfully.

Our dispatch operation runs seven days a week. Three dispatchers will share responsibility for covering our core overnight operating hours.

Key Responsibilities

1. Order Management & Dispatch

• Monitor incoming customer orders.
• Verify customer payments before dispatching orders.
• Assign orders to appropriate drivers based on location, availability, and delivery requirements.
• Monitor active deliveries and ensure orders are completed successfully.
• Follow up with drivers on delayed or outstanding orders.
• Update order statuses accurately in the dispatch system.
• Resolve routine delivery issues and escalate problems when necessary.

2. Driver Coordination

• Communicate with drivers throughout their shifts.
• Confirm driver availability and readiness to accept orders.
• Ensure drivers accept, process, and complete assigned deliveries.
• Follow up with drivers who are unresponsive or experiencing delays.
• Identify areas experiencing driver shortages.
• Communicate driver coverage requirements to management.

3. Operations Monitoring

• Monitor order activity across multiple cities.
• Identify cities experiencing high demand or insufficient driver coverage.
• Communicate staffing and coverage concerns to management.
• Track missed, delayed, cancelled, and completed orders.
• Maintain accurate operational records.
• Provide shift updates and handover reports.

4. Communication & Problem Solving

• Maintain clear communication with drivers and management.
• Respond promptly to operational issues.
• Resolve order assignment and delivery problems.
• Escalate payment discrepancies and unresolved delivery issues.
• Ensure smooth communication between dispatch shifts.

Qualifications

• Previous experience in dispatch, logistics, delivery operations, or customer service preferred.
• Excellent written and spoken English.
• Strong multitasking and problem-solving skills.
• Ability to manage multiple orders and drivers simultaneously.
• Comfortable using online ordering platforms, spreadsheets, and communication tools.
• Strong attention to detail, particularly when verifying payments.
• Ability to work independently in a fast-paced environment.
• Reliable internet connection and a suitable remote working environment.

Ideal Candidate

We are looking for someone who:

• Takes responsibility for ensuring orders are completed.
• Communicates proactively with drivers and management.
• Can make quick decisions under pressure.
• Is dependable and punctual.
• Pays close attention to payment verification and order accuracy.
• Identifies operational problems before they become serious.
• Works well independently and as part of a team.

Working Schedule

Our core dispatch hours are 11 PM to 9 AM Eastern Time, seven days a week.

Three dispatchers will share coverage of these hours through a rotating schedule.

• Each dispatcher works five scheduled shifts per week.
• Each dispatcher receives two days off per week.
• Shifts may include weekends and holidays.
• Individual shift times and days off will be assigned based on operational requirements.
• All working hours follow Toronto, Canada time.

Our priority is ensuring every order is properly assigned, monitored, and completed while maintaining adequate driver coverage across all operating cities.