Sales Administration Support

Looking for a busy, varied admin role where your attention to detail will be valued every day?

We are looking for a highly organised, reliable and detail-focused Sales Admin Support professional to join our team. This role is ideal for someone who enjoys admin and takes pride in keeping things running smoothly. It's a support role, not a sales role, so a sales background isn't required.

You'll provide day-to-day administrative support to our Sales Account Managers and help the sales operation run efficiently. Your responsibilities will include processing orders, preparing accurate quotations, keeping CRM records up to date and managing customer information. The role involves a high volume of varied tasks, so you'll enjoy being busy and seeing work through to completion.

You'll also support our customers when needed by responding to email s and phone calls and helping with routine enquiries in a friendly, professional way. We're looking for someone who can manage multiple priorities calmly, keeps accurate records and consistently meets agreed deadlines.

UK Hours: typically 3pm to 12am or 4pm to 1am Manila time, depending on Daylight Saving Time

Key Responsibilities

• Provide day-to-day administrative support to Sales Account Managers and the wider sales team.
• Process customer orders accurately and efficiently, ensuring information is recorded correctly in company

systems.

• Prepare quotations and coordinate sample requests.
• Maintain and update customer records, CRM systems and databases.
• Manage sales documentation and ensure records are accurate, complete and up to date.
• Handle customer follow-ups relating to orders, quotations, samples and other outstanding requests.
• Assist with preparing sales reports and compiling relevant sales and customer information.
• Manage a high volume of email s and administrative tasks, prioritising work to meet agreed deadlines.
• Arrange customer meetings and communicate post-meeting action points to support Sales Account

Managers.

• Follow company procedures and use internal systems accurately and consistently.
• Provide general administrative support to ensure the smooth day-to-day running of the sales function.
• Respond to customer email s and telephone calls when required, providing timely and professional

assistance.

• Handle routine customer queries relating to orders, quotations, samples and existing accounts.
• Manage customer complaints in line with company procedures.
• Maintain positive relationships with existing customers through reliable communication and follow-up.
• Join customer video meetings where applicable to provide support to Sales Account Managers.

Essential Requirements

• Demonstrates compatibility with our core values: willing, accountable and adventurous.
• Enjoys working in a team-focused, fast-paced environment.
• Works collaboratively with others, demonstrating open and trusting communication.
• Excellent communicator, with a friendly and professional telephone manner.
• Fully competent with IT.
• Highly organised with meticulous attention to detail.
• Ability to manage tasks effectively, including large volumes of email .
• Business acumen with a problem-solving mindset.
• Able to work within agreed deadlines.
• Positive, 'can-do' attitude towards all aspects of the role.
• Willing to learn.

Non-negotiable Skills and Requirements

• Competent with Microsoft Programs
• Experience working in a business-to-business (B2B) environment.
• Previous experience processing orders and preparing quotations.
• Experience in a high-volume administrative role.

Additional Expectations
Please note: This is not a sales position, but you will be motivated by business growth and able to support this
by providing outstanding customer service, exemplary admin support and a fast responses. Expectation is a Work from Home role, where you provide your own IT equipment and remain connected to our UK office at all times, so you feel a core part of the office team. The 13th month pay is paid at year end, and is pro rata on months worked within the year.

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