Moving Company Customer Service & Sales Representative | Phone Calls & Quotes

In and Out Citywide Movers is a growing moving company based in Georgia, USA. We are looking for a reliable, friendly, professional, and sales-oriented Virtual Assistant to answer incoming calls, respond to customer inquiries, prepare moving estimates, and help convert leads into booked moving jobs.We need someone who speaks English clearly, communicates confidently with American customers, and provides excellent customer service.

A voice recording is required with your application. Applications without a voice recording will not be considered.

Our goal is to ensure every potential customer receives a prompt, professional response and that no opportunities are missed.

We need someone who is confident speaking with American customers, has excellent English communication skills, and knows how to provide outstanding customer service while helping close sales.

Our main goal is simple: We do not want to miss calls, lose potential customers, or leave leads waiting for a response.

Responsibilities

Phone Calls & Customer Service

• Answer incoming calls promptly and professionally.
• Respond to customer questions about moving services, pricing, availability, and payment options.
• Return missed calls and follow up with prospective customers.
• Respond to inquiries through SMS, email , and our CRM.
• Provide a friendly, helpful, and professional customer experience.
• Keep accurate notes of customer conversations and requests.

Moving Estimates & Quotes

• Gather all necessary information to prepare accurate moving estimates.
• Ask customers about pickup and delivery locations, move dates, number of bedrooms, furniture, boxes, stairs, elevators, and truck requirements.
• Explain our moving services, including labor-only moving, POD loading and unloading, packing, and moves with or without a truck.
• Use our moving quote calculator and approved pricing guidelines to prepare estimates.
• Send professional quotes to customers by text or email .
• Follow up with customers who have received estimates.
• Identify customers who are ready to move forward and notify management.

Sales & Lead Conversion

• Help turn incoming inquiries into paying customers.
• Follow up with leads who have not responded.
• Explain current promotions and move now, pay later options.
• Handle basic customer objections professionally.
• Encourage customers to move forward without being overly aggressive or pushy.
• Escalate customers who are ready to book so management can confirm availability, approve the quote, and finalize scheduling.

CRM & Administrative Support

• Enter and update customer information in our CRM.
• Track new leads, estimates, follow-ups, and potential bookings.
• Maintain organized customer records.
• Send appointment reminders and follow-up messages.
• Assist with other customer service and administrative tasks as needed.

Requirements

• Excellent spoken and written English with clear, easy-to-understand pronunciation.
• Previous experience answering calls for U.S.-based businesses.
• Experience in customer service, sales, appointment setting, or phone-based lead conversion.
• Ability to communicate confidently and professionally with customers.
• Strong listening skills and attention to detail.
• Comfortable calculating prices and preparing estimates.
• Experience using CRMs, preferably GoHighLevel.
• Reliable internet connection, computer, and professional headset.
• Quiet working environment suitable for customer phone calls.
• Ability to work during assigned U.S. Eastern Time hours.
• Dependable, organized, proactive, and able to work independently.

Previous experience working for a U.S. moving company is strongly preferred. Experience with moving estimates, dispatching, or home service businesses is a major advantage.

Training & Tools

We will provide training on our services, pricing, policies, quote calculator, and customer service procedures.

You will be expected to learn our pricing structure and become comfortable providing accurate estimates.

You must follow our approved pricing guidelines and never invent rates, guarantee availability, or finalize bookings without authorization.

Schedule & Compensation

We are initially looking for part-time support, with the possibility of increasing hours as our call volume and business grow.

Please include your desired hourly rate in USD and your availability during U.S. Eastern Time business hours.

How to Apply

Please provide the following

1. Your previous experience answering calls for U.S. businesses.
2. Whether you have worked for a moving company or another home service business.
3. Your experience preparing estimates, handling sales calls, or closing customers.
4. Your experience with GoHighLevel or other CRM systems.
5. Your desired hourly rate in USD.
6. Your availability in U.S. Eastern Time.
7. A short voice recording introducing yourself and explaining why you would be a good fit.
8. Your resume and any relevant references.

Important: Please begin your application with the words "Citywide Customer Care" so we know you read the entire job description.

We are looking for someone who can become a dependable part of our team and help us grow by providing excellent customer service and converting inquiries into paying moving customers.