Customer Support Associate

About the role
Titan Lighting is looking for a dependable, organized Customer Service Representative to handle customer calls and follow-ups for our Christmas lighting and landscape lighting services.

The role primarily involves outbound calls, with occasional inbound support. You should be comfortable speaking with customers, following up on estimates, answering questions, and keeping customer records accurate.

Main responsibilities
Make outbound calls to new inquiries, previous customers, and customers with outstanding estimates.

Follow up with customers, answer basic questions, and help them take the next step.

Handle occasional inbound calls and document customer requests.

Help schedule appointments and coordinate callbacks with the office and sales team.

Update customer information, call notes, opportunity stages, and follow-up tasks in GoHighLevel and The Customer Factor.

Use Nearmap to assist with property reviews, measurements, and estimate preparation.

Gather information needed for estimates, including property photos, areas to be lit, preferred timing, and Christmas lighting preferences.

Accuracy and follow-through are essential. Every customer conversation should have clear notes and a documented next step.

Qualifications
Clear spoken English and a friendly, professional phone manner.

Experience with outbound calls, customer service, appointment setting, or basic sales support.

Working knowledge of GoHighLevel; familiarity with The Customer Factor and Nearmap is an advantage.

Strong attention to detail and consistent follow-up habits.

A reliable computer, internet connection, headset, and quiet working environment.

Availability to work the full schedule listed above.

How to apply

Email your résumé and a voice recording of yourself reading the script below to ---------- TITAN REPRESENTATIVE – [Your Full Name]

Please speak naturally, as though you are talking to a customer:

“Hi, this is [Your Name] with Titan Lighting. I’m following up on the Christmas lighting estimate we sent over. Is now a good time for a quick conversation?

I wanted to see if you had a chance to review the design and whether you have any questions about the areas we’ll be decorating.

Are you still planning to have Christmas lights installed this season?

I’d be happy to help you review your options and confirm the next steps with our office team.”

Learn more about Titan Lighting and our Christmas and landscape lighting services at ---------- .