Digital Operations Manager (AI, CRM, Automation & Website Delivery)

Company: Gobee Digital

Job Type: Remote Virtual Assistant / Operations Leadership

About Gobee Digital

Gobee Digital helps businesses strengthen their online presence through professional websites and digital solutions.

We are looking for a highly organized, tech-savvy operations leader who understands AI tools, CRMs, website platforms, automation, and day-to-day online business operations.

This person will help run the operational side of Gobee Digital, coordinate with our sales team, manage digital workflows, and ensure projects move efficiently from preparation through delivery.

This is a leadership and operations position, not a cold-calling or sales-closing position. Our sales team handles calling and closing. Your responsibility is to make sure the systems, tools, projects, and people behind the business operate smoothly.

Key Responsibilities

1. AI & Digital Tools

• Use AI tools to streamline daily operations, research, content creation, and repetitive tasks.
• Identify opportunities to automate manual processes and improve productivity.
• Work confidently across online platforms, software tools, and digital business systems.
• Research and implement practical tools that improve efficiency.
• Troubleshoot everyday technical and operational issues.

2. CRM & Sales Team Coordination

• Manage and maintain the company's CRM, records, pipelines, and task assignments.
• Keep lead information, project statuses, and follow-up handoffs organized.
• Coordinate directly with the sales team to ensure everyone has the information and materials needed.
• Track prospects and projects through the appropriate stages of the workflow.
• Make sure important tasks, deadlines, and handoffs are not missed.
• Help improve the systems that support the sales team.

You will support the sales process operationally, but you will not be responsible for cold calling, prospecting by phone, or closing sales.

3. Website & Online Presence Operations

• Coordinate website creation, updates, revisions, quality checks, and delivery.
• Work with AI-powered and no-code website builders.
• Help manage domains, website content, forms, integrations, and related digital tasks.
• Ensure websites meet established quality standards before delivery.
• Organize website templates, assets, client information, and project files.
• Help streamline the process of delivering professional websites to clients.

4. Day-to-Day Business Operations

• Take ownership of daily online operations and keep projects moving.
• Create and maintain standard operating procedures (SOPs).
• Organize tasks, prioritize deadlines, and coordinate with team members.
• Monitor project progress and proactively resolve bottlenecks.
• Recommend improvements to workflows, tools, and internal systems.
• Help build repeatable processes as the company grows.

5. Leadership & Accountability

• Work directly with management and the sales team.
• Take initiative instead of waiting for instructions on every task.
• Coordinate other VAs or contractors when needed.
• Communicate progress, identify problems early, and follow through on commitments.
• Help establish a structured, efficient, and accountable work environment.

Required Qualifications

• Proven experience in digital operations, operations management, or a similar role.
• Strong knowledge of CRM platforms and pipeline management.
• Experience using AI tools to complete real business tasks.
• Experience with no-code website builders or website management.
• Familiarity with workflow automation and online business tools.
• Excellent organization, communication, and problem-solving skills.
• Ability to lead projects and coordinate with multiple people.
• Strong written and spoken English.
• Ability to work independently, learn new platforms quickly, and take ownership of results.
• Reliable internet connection and availability for agreed working hours.

Preferred Qualifications

• Experience with AI-powered website builders and no-code platforms.
• Experience with CRM automation and integrations.
• Experience managing website production or digital agency operations.
• Experience creating SOPs and improving business processes.
• Experience coordinating sales teams, contractors, or other virtual assistants.
• Experience with lead management, client onboarding, and digital project delivery.

Who We Are Looking For

We want a problem-solver and leader who can become the go-to person for Gobee Digital's daily operations.

You should be comfortable learning new tools, connecting different systems, managing projects, and figuring out how to get things done efficiently.

We do not want someone who needs constant supervision or simply waits for a task list. We want someone who sees what needs to be done, takes initiative, and helps the business run better.

How to Apply

Please answer these questions in your application:

1. Which CRM platforms have you used, and what did you personally manage inside them?
2. Which AI tools do you use regularly, and how have you used them to improve a real business workflow?
3. Which website builders or no-code platforms have you worked with?
4. Describe a process, project, or team you have managed independently.
5. If you joined Gobee Digital, what would you do during your first two weeks to understand and improve our operations?

Please include your resume and links or examples of relevant work, if available.

HOURS WILL INCREASE

We are looking for a reliable, resourceful, tech-savvy leader who can help manage and improve the entire digital operations side of Gobee Digital.