HMO Lettings Administrator / Manager

Job Overview

We are seeking an experienced, highly organised and proactive HMO Administrator to manage the day-to-day operations of a residential property portfolio in Bristol.

The role involves overseeing the full tenancy lifecycle, from advertising available rooms and managing enquiries and viewings through to referencing, tenancy documentation, tenant onboarding, rent administration, in-tenancy management, maintenance coordination and end-of-tenancy procedures.

The successful candidate will have a sound understanding of UK residential lettings legislation, including the Renters’ Rights Act, HMO management requirements and landlord compliance obligations.

They must be confident communicating professionally with tenants, contractors and other stakeholders, maintaining accurate records and ensuring that all administrative and statutory deadlines are met.

We are looking for someone who can take ownership of their responsibilities, manage competing priorities efficiently and work independently with minimal supervision, while recognising when matters require escalation.

This is a varied and responsible position suited to someone with previous residential lettings or property management experience who is committed to maintaining high professional standards and keeping their knowledge of relevant legislation up to date.

Key Responsibilities

HMO Lettings and Tenancy Management

• Advertising available rooms and managing prospective tenant enquiries.
• Arranging and conducting property viewings.
• Managing tenant applications, referencing and Right to Rent checks.
• Preparing tenancy agreements and associated documentation.
• Coordinating tenant onboarding, check-ins and check-outs, including inventories and photographic/video records.
• Administering tenancy deposits, prescribed information and end-of-tenancy deposit processes.
• Monitoring rent payments, managing arrears and maintaining accurate tenancy records.
• Handling routine tenant correspondence, enquiries and tenancy-related matters.
• Coordinating tenancy renewals, notices and end-of-tenancy procedures.
• Maintaining accurate records and monitoring relevant statutory and contractual deadlines.

HMO Compliance and Property Management

• Monitoring HMO licence conditions and relevant landlord compliance obligations.
• Maintaining records of statutory safety inspections, certificates and servicing requirements.
• Conducting routine property inspections and identifying maintenance, cleanliness and compliance issues.
• Coordinating maintenance requests, arranging contractor access and following up on completed works.
• Liaising professionally with tenants, contractors and other relevant parties.
• Escalating complex legal, compliance or property management matters where appropriate.