Appointment Setter

LUXURY DAY SPA | WELLINGTON, NEW ZEALAND
Reservations Agent
Digital Advertising, Bookings & Spa Operations | Remote – Philippines
Position Reservations Agent (full-time)
Business Luxury day spa based in Wellington, New Zealand (business name disclosed at interview stage)
Location Remote – based in the Philippines (work from home)
Reports to Managing Director (MD)
Hours 45 hours per week, aligned to the spa's trading days (Tuesday – Saturday)
Shifts run approximately 7:00am – 3:00pm Philippine time (moving by one hour seasonally). Exact roster to be confirmed.
Base salary PHP 22,000 per month
Weekly bonus An additional PHP 800, paid weekly, for every week that treatment revenue reaches $8,000 or more
Salary review After 6 months

About Us
We are a luxury day spa based in Wellington, New Zealand, offering a calm, contemporary escape with private treatment rooms, a steam room and a tranquil relaxation area. Our guests come to us to relax, rejuvenate and celebrate special occasions.
Our treatment menu includes luxury facials, relaxation and hot stone massages, body scrubs and wraps, hair therapy, foot rituals, pregnancy massage, and couples packages. We also offer midweek and seasonal specials, group bookings for birthdays and bridal showers, a membership program and gift vouchers.
About 95% of our clients are women, and they spend their time on TikTok, Instagram and Facebook . Reaching them there, with beautiful and engaging content, is what fills our appointment book.

The Role
This is a hands-on, behind-the-scenes role that powers the whole business. You will create the advertising that makes the phone ring, turn those calls and email s into bookings in Zenoti, make sure our therapists deliver every treatment and are paid correctly, and then report on how the week performed so the next round of advertising is even better.
In short, you will be in charge of the full business cycle. It is a very interesting and rewarding role for a dedicated person who likes to see the direct result of their work, and when weekly treatment revenue reaches $8,000 or more, you share in that success with a weekly bonus.
The business cycle you will own

Why advertising comes first
Advertising is the engine of this role. Excellent, eye-catching content is what generates the calls and email s that become bookings. If the advertising is not done well, the calls and email s stop, and everything else in the cycle slows down. We are looking for someone who takes real ownership of this.
Key Responsibilities
1. Innovative AI advertising and content (the most important part of the role)
▪Zenoti marketing: run client campaigns and promotions through Zenoti's built-in marketing tools as the primary channel to our existing client base.
▪Paid social and search: plan, launch and manage ads across Meta (Facebook and Instagram, via Meta Business Suite / Ads Manager), TikTok, Google Ads and LinkedIn, within the budget agreed with the MD.
▪AI-powered creative: create innovative ads using AI tools for video, images, animation and copy, and connect AI video and animation platforms such as Higgsfield to produce scroll-stopping content.
▪Video library: build and keep a steady supply of attractive short-form videos (TikToks, Reels, Stories) showcasing our treatments, spa facilities, couples packages and current specials.
▪Know the audience: design every campaign for our core audience of women, with a strong focus on TikTok, Instagram and Facebook .
▪Promote what sells: push midweek and seasonal specials, group and celebration bookings, gift vouchers and our membership program.
▪Measure and improve: track reach, enquiries, cost per booking and revenue from each campaign, and use those results to improve the next round of content.
2. Customer enquiries – phone and email
▪Answer customer phone calls and email s promptly, warmly and professionally, in excellent English.
▪Advise customers on treatments, packages, pricing, availability, gift vouchers and spa policies, including the cancellation and rescheduling policy.
▪Turn enquiries into confirmed bookings and follow up on enquiries that have not yet booked.
3. Appointment setting in Zenoti
▪Create, reschedule and cancel appointments in Zenoti, matching each booking to available therapists and treatment rooms.
▪Fill the appointment book efficiently to make the most of therapist time and our treatment rooms.
▪Keep client records, notes and contact details accurate and up to date.
4. Staff coordination and treatment completion
▪Maintain close, daily communication with therapists and spa staff on WhatsApp about bookings, changes and customer queries.
▪Make sure every booked appointment goes ahead as planned and resolve any issues quickly.
▪Once a treatment is finished, confirm that payment has been taken and the appointment is correctly closed off in Zenoti.
5. Staff timesheet approval
▪Approve staff timesheets in line with the Sign-In and Sign-Off Procedure document, so staff are paid correctly and on time.
▪Identify and flag any missing sign-ins, sign-offs or discrepancies to the MD before approval.
6. Recruitment and training coordination
▪Advertise open positions for spa staff on job boards and manage incoming applications.
▪Schedule and coordinate training sessions with therapists.
7. Reporting and business performance
▪Run sales and treatment revenue reports in Zenoti and track weekly revenue against the $8,000 target.
▪Update the cash-up reporting every Saturday.
▪Update the weekly PowerPoint report and present it to the MD.
▪Share insights on what is working, and feed them back into the next advertising campaigns.
How Success Is Measured
▪Weekly treatment revenue, with a target of $8,000 or more
▪Number of calls and email s generated by advertising
▪Enquiry-to-booking conversion rate and speed of response to customers
▪Consistent, high-quality content and ads posted to an agreed schedule
▪Payment confirmed for every completed treatment
▪Accurate timesheets, cash-up reports and on-time Saturday reporting to the MD

About You
Must have
▪Excellent English speaking and writing skills. This is essential: you will be the voice of a luxury day spa on the phone and in writing.
▪Proven experience creating social media content and running paid ads on Meta, TikTok and/or Google Ads.
▪Hands-on experience with AI tools for video, image and copy creation, and a genuine passion for creative, innovative content.
▪Customer service experience by phone and email , ideally with New Zealand or other international customers.
▪Highly organised, with strong attention to detail and the ability to manage many tasks at once.
▪Confident with Excel or Google Sheets and PowerPoint, and comfortable presenting results.
▪A professional work-from-home setup, including:
–A stable, high-speed internet connection
–A calm, quiet working environment with no background noise
–A good-quality PC or laptop
–A good-quality headset with a clear microphone, so your voice is clear on every call
–An uninterrupted power supply (UPS) and a power backup for outages
Nice to have
▪Experience with Zenoti or another spa or salon booking system (such as Fresha, Mindbody or Timely).
▪Background in a spa, beauty, wellness or hospitality business.
▪Video editing skills (for example CapCut or Canva) and LinkedIn advertising experience.
▪Experience with recruitment advertising or staff scheduling.
Personal qualities
▪Dedicated, self-motivated and takes ownership of results
▪Creative, curious and quick to try new AI tools and ideas
▪Warm, professional and calm with customers and staff
▪Commercially minded: you care about bookings and revenue, not just likes
Why You Will Love This Role
▪You run the full business cycle, from the first ad to the final report, and see the direct impact of your work every week.
▪Creative freedom to experiment with the latest AI advertising and video tools.
▪A weekly bonus that rewards you when the spa does well.
▪Work closely with the MD of a luxury day spa in New Zealand.
How to Apply
Please apply through this job listing and include:
▪Your CV
▪A short cover letter in English explaining why you are right for this role
▪Links to ads, videos or social media content you have created (AI-generated work especially welcome)
▪A 1 – 2 minute voice or video recording introducing yourself in English