Medical Office Assistant (Cebu - Remote)

The Medical Office Assistant is a part-time (up to 32 hours a week) remote role supporting a U.S.-based medical practice with daily administrative tasks. Responsibilities include claim follow ups, denials and appeals, posting ERA payments in eClinicalWorks, use of Waystar, use of Google Sheets, and using professional phone etiquette to represent the practice.

The Medical Office Assistant also provides general administrative assistance, such as managing electronic files, updating databases, and coordinating messages between patients and clinical staff, while following practice policies and privacy regulations.

Qualifications:
Bachelor's Degree in a healthcare related field
Strong Phone Etiquette skills, including clear communication, active listening, and professional handling of business phone calls. Knowledge of HIPAA.
Experience with eClinicalWorks, Waystar, Google sheets.
Basic understanding of Medical Terminology for routine healthcare-related communication and documentation.
Familiarity with denials and appeals, claims follow ups.
Administrative Assistance skills, including data entry, electronic file management, and handling email s or messages.
Reliable internet connection, ability to work remotely in a quiet setting, and strong time management skills.
High level of attention to detail, confidentiality, and adherence to patient privacy standards.
Previous experience in a medical office or healthcare support role is preferred; relevant training or education in healthcare administration is a plus.
Remote position, however, applicants must be located in Cebu, Philippines.