Operations Manager - Security Company

Remote Operations Manager – U.S. Security Company

Company: Go Guard Inc.
Location: Remote / Overseas
Salary: Up to $1,500 USD per month (based on experience and staffing arrangement)
Coverage Hours: 8:00 AM – 10:00 PM Pacific Time, 7 days per week (rotating shifts)

Job Description

Go Guard Inc., a California-based private security company, is seeking a reliable, highly organized, and experienced Remote Operations Manager to oversee daily security operations across multiple locations in the United States.

The ideal candidate must possess excellent communication skills, strong leadership abilities, and the ability to manage security personnel, scheduling, and client relationships in a fast-paced environment.

Key Responsibilities

Manage daily security operations and coordinate guard coverage across multiple client locations.

Create, maintain, and adjust employee schedules.

Handle employee call-offs, late arrivals, and last-minute staffing emergencies.

Communicate professionally with security officers, supervisors, and clients via phone, email , and messaging.

Monitor employee attendance, clock-ins, clock-outs, and shift activity.

Review daily activity reports, i ---------- reports, and patrol logs.

Coordinate replacement officers to prevent uncovered shifts.

Assist with payroll preparation, timesheet verification, and administrative tasks.

Maintain accurate operational records and provide daily updates to company management.

Escalate serious i ---------- and urgent client concerns to company leadership.

Qualifications

Previous experience in security operations, dispatching, workforce management, or a similar role preferred.

Excellent spoken and written English.

Strong organizational, multitasking, and problem-solving skills.

Experience with scheduling software, Microsoft Excel, and Google Workspace.

Familiarity with ConnectTeam, TrackTik, or similar workforce management platforms is a plus.

Reliable internet connection, computer, and quiet professional workspace.

Ability to work assigned shifts aligned with Pacific Time, including weekends.

Professional phone etiquette and the ability to remain calm under pressure.

What We're Looking For

We are seeking someone who takes ownership of their responsibilities, works independently, and understands the importance of reliability in the security industry.

Our ideal candidate is proactive, responsive, detail-oriented, and capable of resolving operational issues without constant supervision.

To Apply:

Please submit your resume, relevant operations or dispatch experience, salary expectations, and availability to work Pacific Time hours.