CLAIMS SPECIALIST – REMOTE, FULL-TIME

We’re hiring a Claims Specialist to join our team. We’re looking for a detail-oriented, organized, and customer-focused professional with experience handling claims and resolving customer concerns.

About the Role

The Claims Specialist will manage and resolve claims involving household goods, commercial cargo, property damage, delays, and warehouse-related i ---------- . The ideal candidate has strong communication and problem-solving skills, excellent attention to detail, and experience handling claims from investigation through resolution.

Key Responsibilities

Receive, review, investigate, and process claims.

Communicate with customers, drivers, crews, and internal teams regarding claim updates and resolutions.

Review bills of lading, inventory sheets, warehouse receipts, and supporting documents.

Evaluate claims and determine appropriate settlements based on company policies and applicable regulations.

Coordinate inspections, repairs, and resolutions for damaged or missing items.

Prepare settlement documents, release agreements, and payout requests.

Track claims, maintain accurate records, and report claim trends.

Coordinate with Payroll and Accounting on chargebacks, credits, and settlements.

Follow applicable DOT/FMCSA requirements, military regulations where relevant, and company procedures.

Help improve claims processes and standard operating procedures.

Qualifications

Previous experience handling claims is required.

Moving, logistics, cargo, or transportation industry experience is strongly preferred.

Excellent written and verbal communication skills.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Word, Excel, and online systems.

Ability to investigate issues, resolve disputes, and manage multiple cases independently.

Customer-focused, adaptable, and committed to finding fair resolutions.

Our Ideal Candidate

We’re looking for someone who is proactive, dependable, and professional, with strong critical-thinking skills and the ability to handle sensitive customer concerns while managing multiple claims and deadlines.

Required Audio Recording

As part of your application, please submit a short audio recording answering these three questions:

Briefly describe your experience handling claims.

How would you handle a customer reporting damaged or missing items?

How do you investigate a claim and determine the best resolution?

Recording Instructions:

Keep your answers clear and concise.

Aim for approximately 2–3 minutes in total.

Ensure your audio is clear and recorded in a quiet environment.

How to Apply

Interested applicants should email the following to ----------

Updated resume

Audio recording answering all three questions

Email Subject Line: Claims Specialist

Please include relevant claims-handling experience in your application, especially experience in the moving, logistics, cargo, or transportation industry.

Applications without the required audio recording may not be considered.

We look forward to hearing from qualified candidates.