URGENT HIRING! Senior Business Process & Operational Excellence Specialist (Full-time)

We are looking for an experienced Business Process & Operations Specialist who can analyse existing workflows, find inefficiencies, and design better, faster processes. This is a hands-on role, not a people-management role. You will do the mapping and analysis yourself, working closely with leadership and different teams to improve how the business runs.

KEY RESPONSIBILITIES

Interview team members to understand and document how current processes work.
Review and map existing business processes and workflows.
Identify bottlenecks, inefficiencies, and operational gaps.
Conduct root-cause analysis and recommend practical improvements.
Design improved workflows, SOPs, and process documentation.
Identify opportunities for automation and AI integration.
Collaborate with different teams to implement improvements and measure results.

REQUIREMENTS:

Ideally 2-5 years of experience in business operations, process improvement, or operational excellence.
Strong analytical, problem-solving, and process-mapping skills.
Proven hands-on experience mapping and improving business processes end to end.
Familiarity with process-mapping tools such as Miro, ---------- , Visio, L ---------- , or similar.
Clear, concise writing. You can document what matters without long reports.
Experience in banking, finance, accounting, or shared services is an advantage.
Knowledge of Lean Six Sigma, process automation, or AI tools is a plus.

HOW TO APPLY:
Send your voice recording and updated resume using this link: ----------