Customer Service Agent

We’re one of the fastest-scaling brands in the health and wellness supplements space, running branded subscription products on Shopify. We’ve grown immensely over the last few months, and ticket volume grows every day. We’re looking for experienced Customer Support Agents based in the Philippines to join our team. These are long-term roles with real growth potential. We promote from within, and as we scale, so will your responsibilities.

The Role

We serve mostly US-based customers, so this role is fully during US timezone hours. You’ll work fixed shifts during the US day, which means night shifts in the Philippines. The role follows clear SOPs. What matters most is consistency, professionalism, and genuine care for the customer.

What you’ll do:

Respond to all customer inquiries in a timely manner
Handle complaints, refund requests, tracking inquiries, and FAQs
Maintain a professional, on-brand tone in every interaction
Use Claude AI / ChatGPT to help generate and quality-check responses
Contribute to documentation and flag process improvement opportunities
Report on refund and complaint trends
Participate in weekly team calls

Platforms you must know:

Shopify
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Claude AI or ChatGPT (we use AI for every response, so comfort with these tools is a must)

Email inbox tools (such as Gorgias, Zendesk, Commslayer)
Parcel Panel (bonus)

What we’re looking for:

Minimum 2 years of customer support experience in e-commerce (a hard requirement, not a preference)
Fluent written English: clear, precise, and professional
Comfortable with AI tools like Claude or ChatGPT as part of your daily workflow
Available to work fixed shifts during US timezone hours
Available to start immediately
Organized, self-motivated, and honest with time tracking (we use Hubstaff)

Nice to have:

Direct Shopify support experience
Experience in supplements or health and wellness (you can learn our products quickly, so this matters far less than solid e-commerce CS experience)

What we offer:

The chance to be part of one of the fastest-scaling brands in our space, right as we grow
Room to grow your hours and responsibilities quickly as you prove yourself
Direct line to the Co-Founder: short lines, real feedback, and your voice actually heard
Weekly team calls with room to discuss improvements and shape how CS operates
A role that grows with you. We promote from within and reward consistency.

We’re looking for people ready to commit for the longer term and grow with us.

How to Apply

We receive many applications, so we only consider complete ones. Start your application with the word Watermelon, then answer all of the following:

• Your experience: how many years of e-commerce customer support, which brands or products, and which tools you’ve used (Shopify, inbox tools, AI)?
• Availability: which US hours can you work (in EST), how many hours per week, and can you start immediately?
• What you bring: what makes you better than the average support agent? Give one concrete example.
• What you’d improve: in your last support role, what is one thing you improved or would have done differently, and why?
• Sample reply: write your reply to this customer email :

“I cancelled my subscription last week but I was just charged again. This is ridiculous. I want my money back now.”

Applications that miss the keyword or any of the five answers will not be considered.

We look forward to hearing from you.
Cristian