Full-Time Virtual Assistant – Customer Service & Bookings (UK Cleaning Company)

Full-Time Virtual Assistant – Customer Service & Bookings (UK Cleaning Company)

Company: Fast & Fresh Cleaning Services

Employment: Full-time, long-term

Salary: $3.70 USD per hour (fixed and non-negotiable)

Hours: Monday–Friday, 9:00 AM–5:00 PM UK time

Weekly Hours: 40 hours

Monthly Salary: Approximately $641.33 USD, based on average monthly hours

Location: Remote – Philippines

Start Date: ASAP – Immediate availability preferred

About Us

Fast & Fresh Cleaning Services is a growing UK-based cleaning company providing residential and commercial cleaning services.

We are looking for an experienced, reliable, well-organised and professional Virtual Assistant to manage customer enquiries, bookings and daily administrative operations.

Our number one priority is someone who can answer incoming customer calls quickly and consistently throughout UK working hours.

Main Responsibilities

Customer Service & Calls

• Answer incoming customer calls promptly and professionally.
• Respond to WhatsApp Business messages and email s.
• Handle customer enquiries, questions and complaints.
• Follow up with customers who have requested quotations.
• Contact previous customers regarding cleaning services.
• Occasionally make outbound calls to businesses we provide.

Bookings & Scheduling

• Manage bookings and appointments through BookingKoala.
• Arrange cleaning appointments and coordinate cleaners.
• Handle cancellations, rescheduling and reminders.
• Maintain accurate customer and booking records.

Google Local Services Ads (LSA)

• Answer incoming LSA enquiries.
• Respond to LSA messages.
• Update lead statuses and mark confirmed bookings.
• Follow up with outstanding enquiries.

No LSA campaign optimisation or advertising management is required.

Additional Responsibilities

• Follow up with customers after completed cleaning jobs.
• Request customer reviews.
• Offer additional cleaning services when appropriate.
• Assist with occasional cleaner recruitment.
• Complete general administrative tasks during quieter periods.

Requirements

• Excellent spoken and written English.
• Previous customer service or telephone support experience.
• Confident, professional telephone manner.
• Fast, reliable internet with backup connection.
• Reliable laptop or desktop computer.
• Good-quality headset and microphone.
• Quiet working environment.
• Strong organisational and communication skills.
• Reliable, punctual and able to work independently.
• Available throughout the full UK working day.
• Previous experience with UK businesses preferred.
• BookingKoala, Google LSA or cleaning industry experience is an advantage.

Training will be provided on our systems.

How to Apply

Please provide:

1. Updated CV/resume, including previous employers, responsibilities and employment dates.
2. Details of customer service and telephone experience.
3. Two professional references from previous employers or supervisors.
4. A 60-second English voice recording introducing yourself.
5. Recent internet speed test results showing download and upload speeds.
6. Confirmation of your computer, headset, quiet workspace and backup internet.
7. Details of any BookingKoala, Google LSA or WhatsApp Business experience.
8. Earliest available start date and confirmation of availability during UK working hours.

Interview Process

Shortlisted applicants will be invited to a structured, unpaid interview via Google Meet.

The interview will cover previous experience, communication skills, reliability and suitability for the role.

Salary: $3.70 USD per hour, fixed and non-negotiable.

We are hiring ASAP. Applicants available to start immediately will be prioritised.