Quality Assurance - Tech

Please Read carefully - Failure to Follow the Instructions Will Not Be Entertained

Email your updated resume in pdf - ----------

Job Title: QA - Tech

Full-time 9 AM to 5 PM EST Mondays - Fridays

Rate: $5/hour + perks and beneffits - salary is bi-weekly

Key Responsibilities
-Documenting important technical records found on tickets -Follow-up with the appropriate parties when ticket mistakes are identified -Develop and implement standards for ticket inspection -Review form approvals for data accuracy and work with relevant parties if discrepancies are identified. -Provide the most recent issues identified during evaluations with the training team and team leaders. These insights will serve as a foundation for targeted improvements and training initiatives. -Performed quality assessments to identify process gaps and ensure adherence to established standards.
Qualifications
-Bachelor's Degree in IT or a related field, OR 2-4 years of experience in IT, or a related field. -Familiarity with AI tools and their use in improving productivity and work efficiency is a plus -Certifications related to ITIL and Quality Assurance are a plus. -Proficiency in Microsoft 365.

Experience:
-2-4 years of experience in a technical support, customer service, or quality assurance role. -Experience checking completed tickets and internal timesheets for invalid entries. -Proficiency in auditing and flagging problem tickets and in creating reports based on these audits. -Excellent communication and interpersonal skills. -Performed quality assessments to identify process gaps and ensure adherence to established standards. -Ability to issue evaluations and approvals for completed work, including coaching. -Strong analytical and problem-solving skills. -Attention to detail and the ability to multitask effectively.