Tourism Digital Marketing & Reservations Coordinator

We work with international travellers, travel agents and local tourism partners to create memorable experiences across Vanuatu. As our business continues to grow, we are looking for a proactive, organised and customer-focused team member to support our digital marketing, reservations and day-to-day operations remotely.

Key Responsibilities

1. Digital Marketing & Social Media & Sales Development

Manage and grow our social media channels, including Facebook , Instagram and other relevant platforms.

Create engaging content, captions, promotional posts and short-form videos.

Assist with digital marketing campaigns, website updates and online promotions.

Support SEO, lead generation and strategies to increase direct bookings.

Monitor social media engagement and help improve our online presence.

2. Customer Service

Respond promptly and professionally to customer enquiries via email , social media and messaging platforms.

Prepare quotations, itineraries and travel proposals based on customer requirements.

Follow up on enquiries and convert potential customers into confirmed bookings.

Process reservations, issue booking confirmations and coordinate travel arrangements.

Liaise with hotels, airlines, tour operators and other local suppliers.

Provide excellent pre-travel support and assist with customer feedback and after-sales service.