Outreach & Program Coordinator

WHO WE ARE

• We are compassionate community initiative built to fill the gap between housing instability and second chances, one home at a time. We provide safe, affordable, structured, fully furnished shared housing for independent adults in recovery and transition, including senior citizens, veterans, and adults returning to the community after incarceration.
• We work closely with hospitals, social workers, case managers, and community agencies. Each home is professionally managed to provide structure, accountability, and a respectful living environment. Our core values are Dignity, Accountability, Operational Excellence, Safety, and Community.

POSITION OVERVIEW

• We're looking for an organized, personable coordinator to help us grow and run smoothly. Your primary focus will be building referral relationships with medical centers, correctional facilities, and shelters through outbound/inbound calls and email . You'll also source and build partnerships with local community organizations that support our members along their journey, assist with day-to-day operations through administrative and documentation work, and help grow our visibility through marketing and online presence.
• You'll work independently, manage your own schedule within agreed call windows, and report to the Program Director. This role suits someone who is comfortable on the phone, detail-oriented, and motivated.

RESPONSIBILITIES
1. Referral Partner Outreach (45%)

• Make outbound calls and send follow-up email s to discharge planners, social workers, case managers, reentry coordinators, chaplains, and shelter staff
• Introduce the program, who we serve, eligibility requirements, and program limitations clearly and accurately

Identify decision-makers and referral pathways at each organization

• Build and maintain a prospect list of medical centers, prisons and reentry programs, shelters, and veteran and senior service organizations
• Log every contact, outcome, and next step in our tracking system
• Follow up consistently to keep relationships warm
• Pre-screen inquiries against our eligibility criteria and route qualified referrals to the Program Director
• Follow up with leads by phone and email

2. Community Partnerships & Member Support (20%)

• Research, identify, and vet local community organizations that can support members along their journey, such as employment and workforce programs, behavioral health and recovery services, food assistance, transportation, legal aid, healthcare clinics, education and training programs, and veteran and senior services
• Reach out to, introduce the program to, and establish working partnerships with these organizations, including referral arrangements or written agreements where appropriate, in coordination with the Program Director
• Build and maintain a community resource directory with each partner's services, eligibility, hours, contact person, and how members can access them
• Help connect members to partner services by coordinating introductions, appointments, and handoffs, while respecting member choice and confidentiality
• Keep partner relationships active through regular check-ins, and track partner engagement and member outcomes in our tracking system
• Explore opportunities for partners to offer on-site workshops, resource days, or other support for members

3. Admin and Documentation (15%)

• Process member intake forms
• Complete daily log documentation
• Manage email inbox and respond to inquiries
• Manage calendars and schedule appointments, tours, and calls
• Enter data into our member management log

4. Marketing and Growth (15%)

• Create and schedule social media posts
• Manage online reviews and respond professionally
• Create marketing materials such as flyers, one-pagers, and partner packets
• Research competitors and similar programs in our area and report on trends and opportunities

5. Reporting (5%)

• Submit a weekly report on calls made, contacts reached, referrals generated, community partnership activity, tasks completed, and partnership opportunities
• Represent the company professionally, with empathy, discretion, and respect for the people we serve