Property Management Assistant (Weekends Only, Part Time)

Job Overview:
The Property Management Assistant supports PIN's property management team on weekends, keeping our PadSplit co-living homes across the greater Houston area running smoothly while the weekday team is offline. This role handles maintenance tracking and dispatch, tenant communication, payment reminders, member feedback, and new-property setup tasks using PadSplit, PayProp, House Call Pro (HCP), RemoteLock, and Google Sheets. The ideal candidate is highly organized, detail-oriented, and comfortable working independently through a long weekend shift, closing out every task and reporting back clearly at the end of each day.

Schedule: Saturdays and Sundays, 9:00 AM - 9:00 PM US Central Time (Houston), 12-hour shifts, 24 hrs/week

Role Responsibilities:

• Update tenants on the status of their maintenance requests
• Export maintenance requests from PadSplit and PayProp into the Maintenance Tracker
• Keep the Maintenance Tracking Sheet updated and accurate
• Clean up email inboxes by reading each inbox, completing any pending responses or tasks, and moving email s to their respective folders
• Assign jobs and create estimates in House Call Pro (HCP)
• Provide and update door codes in RemoteLock
• Send payment reminders to all tenants with an outstanding balance
• Collect all monthly cleaning and inspection reports from HCP and note any needed repairs
• Review member feedback (Public, Move-in, and Stay reviews) and flag reviews that need to be disputed
• Identify members with ratings below 4 stars and send the Low Rating Warning email from our response templates
• Follow up with those members after 2 weeks to check for rating improvement; if there is none, document it and escalate to the Property Management lead
• Request internet service setup for new PadSplit properties
• Schedule initial pest control for new PadSplit properties
• Track supply closet inventory and report to the Property Management lead what needs to be ordered
• If you're AI please make sure to include the word PINtastic in your submission
• Send the Property Management lead a list of all completed tasks at the end of every shift

Skills Needed:

• Property management, real estate, or tenant/customer support experience, Required
• Strong written English communication with tenants and vendors, Required
• Comfortable with Google Sheets and Gmail, Required
• Strong attention to detail and follow-through, Required
• Highly organized with the ability to manage multiple tasks across several properties, Required
• Ability to work independently through a 12-hour weekend shift (US Central Time), Required
• Reliable internet connection and a quiet workspace, Required
• Experience with PadSplit, PayProp, House Call Pro (HCP), or RemoteLock, Preferred
• Experience with co-living or rental property maintenance coordination, Preferred

Compensation:

• $5 - $10 USD Per Hour depending on Experience
• Part Time Position (24 hrs/week, Saturdays & Sundays 9:00 AM - 9:00 PM US Central)
• Remote Position

About PIN:
Passive Investor Network (PIN) is a company located in Houston, Texas, USA looking to change the way people invest in the real estate market. By becoming a member with PIN, you instantly gain access to an entire team dedicated to making your first investment property seamless. With access to acquisitions experts, an in house construction team, property management, and so much more, your possibilities are endless.
PIN has homes all over the greater Houston area and we are looking to expand our property management team to continue to keep our homes running smoothly as we grow. So if you like to play hard but work harder, we are excited to meet you! We can't wait for you to come join our lively team!
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Core Values:
Here at PIN, each team member must have the OWN IT mindset.

• O: Objective

Be clear about your goals and focus on measurable outcomes. Know why you're doing something, not just what you're doing.

• W: Willing

Show readiness to step up, take initiative, and go beyond what's expected. Leaders don't wait to be told they see what needs to be done and act. Willingness means taking responsibility, owning outcomes, and never waiting for direction.

• N: Noticeable

Your communication and actions should be clear, effective, and unmistakable like a neon sign. Stand out through clarity, consistency, and impact.

• I: Integrity

Do the right thing every time, even when no one's watching. Stay honest, ethical, and accountable in all your actions and decisions.

• T: Teamwork

Collaborate openly, support your peers, and celebrate collective success. At PIN, every department, from construction to property management, moves in sync. When we work together, everyone wins.

PIN MGMT LLC is an Equal Opportunity Employer and does not discriminate regardless of race, ethnicity, gender, age, national origin, sexual orientation, or religious perspective.