Outbound Call Center Representative

We are searching for motivated, professional individuals to join our team as Call Center Representatives / Appointment Setters. Our representatives connect with homeowners by phone, engage them in conversation, identify potential interest, and schedule qualified appointments for our sales team.

We are looking for individuals who are confident communicators, dependable, coachable, and motivated by performance. You should be comfortable speaking with new people, able to follow a proven process, and willing to continually improve your skills.

We take training seriously and have built a strong, supportive team environment where representatives receive ongoing coaching and development. This is an opportunity to develop valuable sales and communication skills while building a career with significant room for advancement.

Successful representatives can advance into closing positions, team leadership, training, management, and other opportunities within the company. We prefer to develop and promote talented people from within.

Call Center Representative Responsibilities:

Making outbound calls to homeowners and engaging them in conversation.
Following company scripts, processes, and training.
Asking qualifying questions and identifying potential customer interest.
Scheduling qualified appointments for our sales team.
Communicating professionally and confidently with homeowners.
Learning to effectively handle questions and objections.
Accurately entering customer and appointment information into our CRM.
Utilizing dialing software, CRM systems, scripts, and other tools appropriately.
Working toward individual and team performance goals.
Participating in ongoing training, coaching, and development.
Maintaining consistent attendance, reliability, and professionalism.
Adhering to all company policies and procedures.

Call Center Representative Requirements:
Exceptional spoken English is a strict requirement for this position.
We are seeking candidates with clear, fluent, natural-sounding American English and excellent pronunciation.

• Neutral or minimal accent strongly preferred.
• Must be easily understood by American customers without repetition or clarification.
• Excellent English pronunciation, grammar, and conversational skills.
• Ability to communicate confidently, naturally, and professionally with U.S. homeowners.
• Strong listening skills and the ability to maintain smooth, unscripted conversations.

Applicants must pass a live English-speaking assessment before being considered for employment.

Ability to follow a script while maintaining a natural conversation.
Positive attitude and ability to remain motivated throughout the day.
Coachable and willing to learn and improve.
Self-motivated and performance-driven.
Strong work ethic, reliability, and accountability.
Basic computer skills and ability to learn CRM and dialing software.
Previous call center, appointment-setting, telemarketing, or sales experience is preferred but not required.